Marcy Eta
Bailey
Summary
Dedicated and bilingual service professional with experience in fast-paced customer environments, including restaurants, retail, and takeout service. Known for delivering warm, attentive customer care, handling payments accurately, and staying calm and efficient during busy shifts. Quick to learn new systems and routines, dependable in teamwork, and committed to creating smooth, positive experiences for every customer.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Waitress
Iron Skillet Petro
Kenly
11.2024 - Current
- Provide attentive and friendly table service, ensuring each guest feels welcomed and cared for throughout their dining experience.
- Take customer orders with accuracy, communicate special requests to the kitchen, and deliver food and beverages promptly.
- Handle payments, operate the register, and cash out customers efficiently while maintaining a positive attitude.
- Maintain cleanliness of dining areas, reset tables quickly, and support the team during busy hours to keep service flowing smoothly.
- Resolve customer questions or concerns with professionalism, creating a comfortable environment that encourages repeat visits.
Cashier and takeout associate
The original Connie’s Seafood
Houston
05.2024 - 12.2024
- Managed the front counter and takeout station, processing customer payments quickly and accurately.
- Packed takeout orders with attention to detail, ensuring food quality, correct items, and secure packaging.
- Answered high-volume phone calls, took orders, and assisted customers with questions about the menu and pricing.
- Provided friendly customer service during peak hours, helping maintain smooth operations and reducing wait times.
- Helped keep the front area organized and clean, supporting the team and improving the customer experience.
Cashier
Fiesta Mart
Houston
12.2022 - 05.2024
- Operated the cash register full-time, processing customer transactions quickly, accurately, and with excellent service.
- Assisted customers with price checks, product questions, and returns, maintaining a friendly and helpful attitude.
- Handled cash, card, and digital payments while keeping the workspace organized and efficient.
- Helped restock small items near the registers and kept the checkout area clean and presentable.
- Supported the front-end team during busy hours to keep lines moving smoothly.
Education
Associate of Science - Science
Lone Star College
Houston, TX 08.2022 - 06.2024
SHMSTC High School
Houston, TXSkills
- Bilingual (English & Spanish)
- Customer Service
- Cash Handling
- POS System Operation
- Fast Learning
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Food Handler Certification
- TABC certification
Timeline
Waitress
Iron Skillet Petro
11.2024 - Current
Cashier and takeout associate
The original Connie’s Seafood
05.2024 - 12.2024
Cashier
Fiesta Mart
12.2022 - 05.2024
Associate of Science - Science
Lone Star College
08.2022 - 06.2024
SHMSTC High School