Marcus Braxton Gill
Charlotte
Summary
Highly versatile customer service associate with a proven track record of handling inquiries, resolving issues, and ensuring customer satisfaction. With 3 years of experience in the communication industry, dedicated to providing exceptional customer service efficiently and courteously. Expertise in processing new accounts and effectively explaining new services and products to interested customers.
Overview
6
6
years of professional experience
Work History
Residential Retention Agent
Spectrum Call Center
03.2024 - 03.2025
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Built constructive customer relationships to improve loyalty and recommendations.
- Evaluated current customer retention strategies and recommended improvements.
- Collaborated with managers to identify and address employee relations issues.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Sales Associate
American Freight
08.2023 - 02.2024
- A dynamic sales associate skilled in product knowledge, client engagement, and achieving sales targets, with a focus on delivering exceptional customer service to enhance the overall shopping experience
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Third Sales Manager
American Freight
11.2022 - 02.2023
- Established a personal connection with customers, while exceeding customer service expectations
- Performed a full audit of items on house as well as sales reports to ensure accuracy
- Streamlined inventory management to eliminate the need for stock replenishment
Customer Service Associate
AAA Autoclub Group
02.2022 - 11.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Worked with departments across the company, including marketing and project management in developing new ideas as well as new services
Bookstore Associate
CPCC
06.2019 - 09.2021
- A customer service-oriented bookstore employee adept at assisting customers in finding books, providing recommendations, processing transactions, and maintaining a welcoming and organized store environment
Education
Highschool Diploma -
White Plains Senior Highschool
Diploma - Cyber security
My Computer Career
Skills
- De-escalation techniques
- Retention strategies
- Script adherence
- Feedback collection
- Upselling strategies
- Client relationship building
- Creative solutions
- Call center experience
Timeline
Residential Retention Agent
Spectrum Call Center
03.2024 - 03.2025
Sales Associate
American Freight
08.2023 - 02.2024
Third Sales Manager
American Freight
11.2022 - 02.2023
Customer Service Associate
AAA Autoclub Group
02.2022 - 11.2022
Bookstore Associate
CPCC
06.2019 - 09.2021
Diploma - Cyber security
My Computer Career
Highschool Diploma -
White Plains Senior Highschool
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