Marcus Grier
Charlotte
Summary
Dynamic customer service professional with a proven track record at Mecklenburg County ABC Board, excelling in customer relations and payment processing. Leveraged critical thinking to enhance customer satisfaction and drive repeat business, while effectively training new team members to uphold service excellence. Committed to delivering results through tailored support and effective communication.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Mecklenburg County ABC Board
Charlotte, NC
10.2021 - Current
- Responded to customer inquiries via phone, email, and in-person interactions, ensuring high satisfaction levels.
- Processed orders and transactions efficiently using point-of-sale systems, minimizing errors.
- Developed knowledge of products and services to provide accurate information and support to customers.
- Assisted in training new team members on customer service protocols and software tools.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Paraprofessional
Abound Health
Charlotte, NC
10.2019 - Current
- Implemented behavioral interventions to support student engagement and positive classroom dynamics.
- Monitored student progress, providing timely feedback to educators to facilitate instructional adjustments.
- Supported individualized education plans by implementing tailored instructional strategies for diverse learners.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
High School Diploma -
Northwest School of Arts
Charlotte, NC06-2001
Skills
- Customer service
- Critical thinking
- Customer relations
- Payment processing
- Product sales
- Service upselling
Timeline
Customer Service Representative
Mecklenburg County ABC Board
10.2021 - Current
Paraprofessional
Abound Health
10.2019 - Current
High School Diploma -
Northwest School of Arts