MARCOS DIAZ
Clemmons
Summary
Highly motivate Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SALES
Modern Chevrolet
09.2005 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
North Davidson High School
Lexington, NC06.2000
Skills
- Available Nights, Weekends and Holidays
- Repair Cost Estimation
- Communications Strategies
- Sales Goal Attainment
- Product Knowledge
- Customer Assistance
- Providing Feedback
- Engaging with Diverse Customers
- Product and Service Sales
- Retail Sales
- Answering Customer Questions
- Building Customer Loyalty
- Sales Expertise
- Positive Customer Engagement
- Loyalty Promotion
- Exceeding Customer Expectations
- Customer Needs Assessment
- Adaptable and Flexible
- Strategic Selling
- Product Recommendations
- Suggestive Selling
Accomplishments
- Awarded “Salesman of the Month” 2-3 months a year.
- GM MARK OF EXELLENCE AWARD WINNER 8 YEARS
Certification
- Certified SALES CONSULTAN, MODERN CHEVROLET / GENERAL MOTORS - 19 YEARS
Additional Information
DO TO MANY YEARS OF WORK WITH THE HISPANIC COMMUNITY I'M ALSO RESPONSIBLE FOR HELPING MY F&I TEAM SALE THIER PRODUCT PROTECTION PLANS AND EXPLAIN TO CUSTOMERS ALL THE LEGAL DOCUMENTS THEY SIGN
Languages
Spanish
Native or Bilingual
Timeline
SALES
Modern Chevrolet
09.2005 - Current
High School Diploma -
North Davidson High School
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