Marco Orellana-Portillo
Durham,NC
Summary
Versatile and dynamic professional with experience across diverse roles, including a notable tenure at La Mala. Excelled in fostering customer relationships and enhancing service quality, leading to increased referrals. Skilled in operating heavy machinery with a strong adherence to safety protocols. Demonstrated ability in leading fitness groups, emphasizing progress tracking and motivational support. Showcases a blend of exceptional customer service and a robust work ethic.
Overview
9
9
years of professional experience
Work History
Server
La Mala
11.2022 - Current
- Worked in a high-paced work environment often serving up to 25 tables per shift with ability to take multiple tables at a time.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Heavy Equipment Operator
Fred Smith Company
11.2020 - 01.2023
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Operated range of heavy equipment on regular basis with advanced skill.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Read blueprints and understood technical drawings.
Group Fitness Instructor
Self Employed
06.2016 - 03.2020
- Managed group fitness classes of up to 20 members.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Encouraged and motivated participants to persevere through challenges to achieve new goals.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Set up and broke down equipment before and after classes.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Education
Associate of Science -
Durham Technical Community College
Durham, NC07-2025
Graduate Certificate - Massage Therapy
Durham Technical Community College
Durham, NC07-2023
Skills
- Team member support
- Calm demeanor
- Positive and professional
- Daily specials memorization
- Hostess support
- Exceptional customer service
- Strong work ethic
- OSHA 10 certification
- Valid Driver's license
- Progress tracking
- Basic first aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
La Mala
11.2022 - Current
Heavy Equipment Operator
Fred Smith Company
11.2020 - 01.2023
Group Fitness Instructor
Self Employed
06.2016 - 03.2020
Associate of Science -
Durham Technical Community College
Graduate Certificate - Massage Therapy
Durham Technical Community College
Similar Profiles
San LwinSan Lwin
Restaurant Owner at Mr.Bowl Mala Xiang Guo & Hot PotRestaurant Owner at Mr.Bowl Mala Xiang Guo & Hot Pot
TIANSI YUETIANSI YUE
Waitress at mala sichuan bistroWaitress at mala sichuan bistro
Lisa KerrickLisa Kerrick
General Manager at Mala Ocean TavernGeneral Manager at Mala Ocean Tavern