Marco Franco
Greensboro
Summary
Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Deployed Services
05.2022 - 01.2025
- Supported family reunification efforts whenever appropriate while maintaining focus on the best interest of each client during their transition and adaptation to their new community.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
BCFS Health And Human Services
04.2018 - 04.2022
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards related to disaster response and recovery operations.
- Coordinated volunteer efforts associated with disaster response initiatives for more effective resource utilization.
- Identified key personnel needed in order to manage disaster response activities effectively.
- Assessed and identified service delivery challenges and opportunities within local area.
Linguist
MVM inc.
03.2019 - 08.2019
- Transcribed audio recordings into written text.
- Supplied well-written summaries and translations of raw foreign conversations in English and Spanish.
- Performed analysis and derived information.
- Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
Education
Master of Arts - Child & Adolescent Psychology
Instituto Superior Europeo De Barcelona
Barcelona, Spain.03-2025
Master of Arts - Early Intervention
Instituto Superior Europeo De Barcelona
Barcelona, Spain03-2025
Bachelor of Arts - Sociology
Texas A&M University - Corpus Christi
Corpus Christi, TX08-2016
Bachelor of Arts - Spanish
Texas A&M University - Corpus Christi
Corpus Christi, TX08-2016
Skills
- Case management
- Regulatory compliance
- Data analysis
- Crisis intervention
- Program evaluation
- Client advocacy
- Cultural competency
- Case needs assessment
Certification
- Behavior Management
- Cultural Competence
- Trauma Informed Care
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Case Manager
Deployed Services
05.2022 - 01.2025
Linguist
MVM inc.
03.2019 - 08.2019
Case Manager
BCFS Health And Human Services
04.2018 - 04.2022
Master of Arts - Child & Adolescent Psychology
Instituto Superior Europeo De Barcelona
Master of Arts - Early Intervention
Instituto Superior Europeo De Barcelona
Bachelor of Arts - Sociology
Texas A&M University - Corpus Christi
Bachelor of Arts - Spanish
Texas A&M University - Corpus Christi
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