Marco Franco
Greensboro
Summary
Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Deployed Services
Greensboro , NC
05.2022 - 01.2025
- Supported family reunification efforts whenever appropriate while maintaining focus on the best interest of each client during their transition and adaptation to their new community.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
BCFS Health And Human Services
San Antonio, TX
04.2018 - 04.2022
- Supported family reunification efforts whenever appropriate while maintaining focus on the best interest of each client during their transition and adaptation to their new community.
- Managed caseloads efficiently, prioritizing tasks based on urgency and complexity of cases.
- Coordinated volunteer efforts associated with disaster response initiatives for more effective resource utilization.
- Contributed to ongoing program evaluation by tracking client progress toward established goals using standardized metrics.
Linguist
MVM inc.
Tucson, AZ
03.2019 - 08.2019
- Transcribed audio recordings into written text using specialized software.
- Supplied well-written summaries and translations of raw foreign conversations in English and Spanish.
- Performed analysis and derived information.
- Segmented audio and video files into individual speaks and identified areas of embedded foreign language.
Education
Master of Arts - Children Psychology
Instituto Superior Europeo De Barcelona
Barcelona, Spain.08-2025
Bachelor of Arts - Sociology
Texas A&M University - Corpus Christi
Corpus Christi, TX08-2016
Bachelor of Arts - Spanish
Texas A&M University - Corpus Christi
Corpus Christi, TX08-2016
Skills
- Case documentation
- Discharge Planning
- Reporting and briefing
- Client advocacy
- Needs assessment
- Stakeholder Collaboration
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- CPI
- Adult and Pediatric First Aid/CPR/AED
- Cyber Security Awareness
Timeline
Case Manager
Deployed Services
05.2022 - 01.2025
Linguist
MVM inc.
03.2019 - 08.2019
Case Manager
BCFS Health And Human Services
04.2018 - 04.2022
Bachelor of Arts - Sociology
Texas A&M University - Corpus Christi
Bachelor of Arts - Spanish
Texas A&M University - Corpus Christi
Master of Arts - Children Psychology
Instituto Superior Europeo De Barcelona
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