Marcey Cring
Troutman
Summary
A hardworking and dedicated pharmacist, with a wide range of experience in pharmacy operations, quality assurance, employee relations, inventory control, scheduling, records management, regulatory compliance, customer service, prescription management and patient relations. Possesses additional capabilities in marketing, sales, merchandising, market research and forecasting. Demonstrates excellent knowledge of and compliance with pharmacy regulations. Utilizes operational expertise, business skills and leadership abilities to lead a group and serve as an asset to an organization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Sam's Club Pharmacy
01.2014 - Current
- Managed daily pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Supervised team of pharmacists and technicians, fostering professional development and collaboration.
- Developed training programs for staff on new medication management software and procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed patient care data to enhance service delivery and improve customer satisfaction rates.
- Coordinated with healthcare professionals to ensure accurate prescription processing and patient counseling.
- Led initiatives to streamline workflow processes, significantly improving operational efficiency in the pharmacy.
- Conducted regular audits of pharmacy practices, identifying areas for improvement and implementing corrective actions.
- Developed a strong team through effective recruitment, training, and performance management strategies.
Pharmacy Market Manager
Sam's Club Pharmacy
10.2010 - 01.2014
- Drove sales in multiple facilities through prescription growth, product merchandising, marketing and expense management, as well as by assessing market trends and creating accurate budgets and sales forecasts. Ensured compliance with all company and legal regulations, including asset protection, quality assurance and pharmacy operations.
- Modeled and developed customer service standards, community support initiatives and other initiatives to promote company's image and gain business.
- Led and developed associates for advancement by providing training, mentoring, assigning duties, offering recognition and ensuring diversity awareness.
- Implemented training and certification for all pharmacists to be immunization capable.
- Successfully opened two new pharmacies within first three months in position, and 8 overall.
Pharmacy Area Manager
Sam's Club Pharmacy
04.2007 - 10.2010
- Oversaw one pharmacy and contributed to management and operations of 18 additional pharmacies. Drove sales, profit and growth of business, providing pharmaceutical care to patients and ensuring timely and accurate filling of prescriptions, counseling patients regarding medication and healthcare needs, and setting and maintaining customer service standards, as well as implementing and serving in community outreach programs.
- Had responsibility for ensuring all 19 pharmacies remained in compliance with company and legal policies, including HIPAA, quality assurance, record retention and asset protection.
- Ensured accurate scheduling of pharmacies, including emergency situations.
- Provided instruction, training and mentoring for new and existing pharmacists in all areas of pharmacy operations.
- Frequently recognized as role model for market, achieving highest-possible ratings on annual evaluations.
- Raised standards and expectations within market and developed other pharmacy managers.
- Recognized for best inventory control.
- Named Pharmacist of the Year within market and Department of the Year within facility.
- Received certificate of appreciation from external organization for managing their pharmaceutical needs.
Pharmacy Manager
Longs Drugs
05.2001 - 04.2007
- Directed pharmacy to meet sales, profit and growth goals. Ensured compliance with company and legal policies, including HIPAA, quality assurance, OBRA-90 and asset protection. Trained and mentored direct reports to reach high levels of customer service and satisfaction.
- Developed staff for personal growth and advancement.
- Practiced pharmaceutical care by processing and accurately dispensing prescription orders and counseling patients, and performing drug-utilization reviews with therapeutic monitoring and intervention.
- Maximized profit potential by controlling inventory, minimizing expenses, interpreting reports, creating budgets and accurate staff scheduling.
- Contributed to special projects, collaborating with other pharmacy managers in market. Served as Medicare expert for Medicare Part D rollout.
- Led pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Mentored pharmacy staff, enhancing team performance and customer service quality.
Pharmacy Manager, Staff Pharmacist, Intern Pharmacist
Rite Aid Pharmacy
09.1996 - 04.2001
Education
Doctor of Pharmacy -
University of the Pacific
Stockton, CA01.1999
Bachelor of Science - undefined
University of California, Davis
Davis, CA01.1992
Skills
- Immunization certified
- American Red Cross CPR certified
- Patient education and counseling
- Pharmacy operations management
Certification
- Licensed Pharmacist
- California License Number 50913, 1999
- North Carolina License Number 17181, 2004
- South Carolina License Number 35508, 2015
Timeline
Pharmacy Manager
Sam's Club Pharmacy
01.2014 - Current
Pharmacy Market Manager
Sam's Club Pharmacy
10.2010 - 01.2014
Pharmacy Area Manager
Sam's Club Pharmacy
04.2007 - 10.2010
Pharmacy Manager
Longs Drugs
05.2001 - 04.2007
Pharmacy Manager, Staff Pharmacist, Intern Pharmacist
Rite Aid Pharmacy
09.1996 - 04.2001
Bachelor of Science - undefined
University of California, Davis
Doctor of Pharmacy -
University of the Pacific