Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcello Nascimento

Chapel Hill

Summary

Professional hospitality manager with strong focus on team collaboration and achieving results. Skilled in overseeing daily operations, ensuring exceptional customer service, and optimizing staff performance. Adaptable and reliable, effectively managing changing needs and maintaining high standards. Known for strong leadership, conflict resolution, and fostering positive work environment.

Overview

6
6
years of professional experience

Work History

Floor Manager

Chick-fil-A
01.2020 - Current
  • Managed team of 15-20 employees to maintain smooth-running operations of shop floor.
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
  • Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
  • Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.

Education

Bachelor of Arts - Psychology/Peace, War, And Defense

University of North Carolina At Chapel Hill
Chapel Hill, NC
05-2028

Skills

  • Adaptability to changing conditions
  • Employee management
  • Communication and teamwork
  • Physical stamina and strength
  • Problem-solving capacity
  • Conflict resolution

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Floor Manager

Chick-fil-A
01.2020 - Current

Bachelor of Arts - Psychology/Peace, War, And Defense

University of North Carolina At Chapel Hill

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Marcello Nascimento