Summary
Overview
Work History
Education
Skills
Timeline
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Marcella Rouchard

Asheville

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

4
4
years of professional experience

Work History

Lead Hostess

Mandara Hospitality
01.2024 - Current
  • Backed up servers by checking on tables and retrieving items for guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.

Hostess

Katie Button Restaurants
08.2023 - 12.2023
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Provided patrons with estimated waiting times during peak service hours.

Lead Hostess

FIRC
06.2021 - 07.2023
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.

Education

High School Diploma -

A.C Reynolds High School
Asheville, NC

Skills

  • Exceptional communication
  • Phone etiquette
  • Team management
  • Staff training
  • Policy enforcement
  • Seating arrangements
  • Reservation management
  • VIP handling
  • Customer service
  • Cleaning and sanitation

Timeline

Lead Hostess

Mandara Hospitality
01.2024 - Current

Hostess

Katie Button Restaurants
08.2023 - 12.2023

Lead Hostess

FIRC
06.2021 - 07.2023

High School Diploma -

A.C Reynolds High School

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Marcella Rouchard