Marcelina Chabot
Waxhaw
Summary
Dynamic and dedicated professional with extensive experience in customer service at Jekyll And Hyde Taphouse And Grill. Proven ability to enhance guest satisfaction through strong multitasking and effective team collaboration. Skilled in managing high-volume transactions and training staff, ensuring a seamless dining experience. Committed to delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Jekyll And Hyde Taphouse And Grill
08.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to facilitate smooth service flow during peak hours.
- Assisted in training new staff on menu items and service protocols.
Restaurant Hostess
Mary O'neills
01.2023 - 06.2024
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed waitlist efficiently, optimizing table turnover during peak hours.
- Communicated daily specials and menu highlights to enhance guest experience.
- Collaborated with kitchen staff to coordinate timely food service and guest satisfaction.
Shopkeeper
Refresh
05.2023 - 02.2024
- Managed daily inventory levels to ensure optimal stock availability.
- Assisted customers with product selection and provided exceptional service.
- Processed transactions efficiently using point-of-sale systems.
- Organized store displays to enhance product visibility and appeal.
Cashier
Pelicans Snowballs
06.2023 - 10.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area, enhancing customer experience.
- Assisted customers with product selection and inquiries, fostering positive interactions.
- Coordinated inventory management by restocking supplies and tracking product availability.
Cashier
Blue Door Deli
08.2022 - 08.2023
- Trained new staff on cash handling procedures and customer service protocols.
- Implemented strategies to reduce wait times during peak hours, improving service flow.
- Monitored cash drawer for accuracy, ensuring accountability in daily transactions.
- Resolved customer complaints effectively, maintaining high satisfaction levels through attentive service.
Education
High School Diploma -
Chabot Academy
Waxhaw, NC05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
I am Basic Life Support certified. I am CPR trained for adults and infants. I am trained on how to perform the heimlich maneuver on infants and adults.
Timeline
Waitress
Jekyll And Hyde Taphouse And Grill
08.2024 - Current
Cashier
Pelicans Snowballs
06.2023 - 10.2023
Shopkeeper
Refresh
05.2023 - 02.2024
Restaurant Hostess
Mary O'neills
01.2023 - 06.2024
Cashier
Blue Door Deli
08.2022 - 08.2023
High School Diploma -
Chabot Academy