Marcel Zhang
Raleigh
Summary
Current key carrier at a retail auto parts store, experienced in customer relations in both commercial and retail. Proficient at inventory management on the sales floor, warehouse, and in transit. Well versed at training staff in operation of POS, customer service, and stocking.
Overview
5
5
years of professional experience
Work History
Key Carrier
Advanced Auto Parts
Raleigh
08.2021 - 03.2026
- Maintain inventory count along with organizing stock
- Assist customers in selling the proper product for their needed tasks, and resolving customer requests
- Train new hires on how to interact with customers, navigating the POS system, and managing inventory
- Communicate with other stores and second source warehouses to coordinate inventory movement
- Store duties such as counting registers, tidying up the storefront and shelves behind the counter, putting up new monthly planograms and price changes
- General saleswork without overstepping boundaries and upselling products the clients did not need.
- Fulfilling and dispatching drivers to warehouse, hub, and commercial clients.
Education
Green Hope High School
Morrisville, NCSkills
- Sales
- Of my five years of retail I have never lost my cool
- Inventory management
- Sales expertise
- B2B sales and customer service
- Verbal/written communication
- Guest relations
- Store opening and closing
- Inventory management
Languages
English
References
Justin Respass, Former GM at Advance
(252) 702-9402
Thomas Landreth, Former GM at Advance
(531) 232-5310
Timeline
Key Carrier
Advanced Auto Parts
08.2021 - 03.2026
Green Hope High School