Marcayla Mcdaniel
Winston-Salem
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Reception Technician
CSL Plasma
Winston-Salem, NC
05.2024 - 07.2025
- Welcomed and assisted donors while ensuring compliance with safety protocols.
- Collected and processed donor samples accurately and efficiently.
- Maintained cleanliness and organization of reception area, enhancing donor experience.
- Managed appointment scheduling using electronic systems to optimize donor flow.
- Trained new staff on reception protocols and customer service standards.
- Operated and maintained production equipment to ensure optimal performance and efficiency.
- Monitored processes to identify and troubleshoot issues, minimizing downtime and waste.
Sales Associate
Speedway
Winston-Salem, NC
06.2025 - 12.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Supervised daily cash register operations, ensuring accuracy and efficiency in transaction processing.
- Trained and mentored new cashiers on customer service best practices and operational procedures.
- Conducted regular audits of cash drawers to maintain financial integrity and compliance with policies.
Assistant Manager
SUBWAY®Restaurants
Winston-Salem, NC
02.2022 - 07.2024
- Led team in daily operations, ensuring compliance with food safety standards and quality control measures.
- Trained and mentored new staff on procedures, customer service, and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling to enhance staff productivity and maintain optimal labor costs.
Education
Bachelor of Science - Justice Studies
Winston Salem State University
Winston-Salem, NC07-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Searching records
- Quick decision making
- Strong negotiation skills
- Cash management
- Stress tolerance
Timeline
Sales Associate
Speedway
06.2025 - 12.2025
Reception Technician
CSL Plasma
05.2024 - 07.2025
Assistant Manager
SUBWAY®Restaurants
02.2022 - 07.2024
Bachelor of Science - Justice Studies
Winston Salem State University