Marbella Salvador
Fayetteville
Summary
Dedicated and enthusiastic customer service professional with over 5 years of experience resolving intricate customer concerns. Promoted from Sales Associate to Customer Service Manager for exceptional support abilities. Recipient of Sales Associate of the Month award five consecutive times for outstanding performance. Committed to delivering exceptional service until customer satisfaction is achieved.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
TriCare
03.2025 - Current
- Resolved customer inquiries in both English and Spanish, enhancing satisfaction and communication efficiency.
- Managed high-volume calls, providing accurate information on services and benefits to diverse clientele.
- Trained new staff on company policies, improving onboarding effectiveness and team performance.
- Developed streamlined processes for handling complaints, reducing resolution time and increasing customer retention.
Customer Service Representative
Alivi Transportation-North Carolina
10.2023 - 02.2025
- Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
- Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
- Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
Customer Service Manager (CSM)
Continuum Global Solutions-Fayetteville, NC
11.2021 - 07.2023
- Take calls on member benefits and educate them for well being
- Help members get refills on medication, order status, and make sure right prescriptions are on hand
- Make sure we help with members needs
- Provide member with the upmost respect
Sales Associate
Diamonds and Gold inc-Fayetteville, NC
12.2017 - 07.2023
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers' questions.
- Directs customers by escorting them to racks and counters.
Phlebotomist/Lab Assistant
Central Carolina Hospital
06.2021 - 02.2022
- Compassion. A Phlebotomist's primary duty is drawing blood
Education
High school diploma or GED - undefined
Certificate - Nursing
Central Carolina Community College
06.2019
Skills
- Collections
- Patient Care
- Phone etiquette
- Medical Records
- Sales
- Data entry
- Quality Assurance
- Laboratory Experience
- Bilingual
Certification
- Cardiovascular Monitor Tech November 2020 to Present
- Certified Phlebotomist December 2019 to Present
- Driver's License
Languages
Spanish - Fluent
Timeline
Bilingual Customer Service Representative
TriCare
03.2025 - Current
Customer Service Representative
Alivi Transportation-North Carolina
10.2023 - 02.2025
Customer Service Manager (CSM)
Continuum Global Solutions-Fayetteville, NC
11.2021 - 07.2023
Phlebotomist/Lab Assistant
Central Carolina Hospital
06.2021 - 02.2022
Sales Associate
Diamonds and Gold inc-Fayetteville, NC
12.2017 - 07.2023
High school diploma or GED - undefined
Certificate - Nursing
Central Carolina Community College
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