MaRayla Black
Ulta Beauty Inc.
GREENSBORO
4
years of professional experience
Detail-oriented professional with a background in prestige beauty, merchandising, and guest consultations. Recognized for strong product knowledge, visual presentation, and cross-selling skills. Focused on supporting brand standards, increasing sales, and delivering excellent customer care.
Work History
Prestige Beauty Advisor
3 Months- Consulted guests on prestige skincare, makeup, and fragrance selections aligned with needs and preferences.
- Recommended complementary items and services to strengthen basket size and guest satisfaction.
- Demonstrated product application techniques to support informed purchasing decisions and repeat visits.
- Maintained brand presentation standards through organized displays, testers, and stocked merchandise.
- Cross-sold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
Barista Trainer
2 Years 4 Months- Trained new baristas on beverage recipes, equipment use, and store standards
- Modeled customer service behaviors and coached partners during peak rushes
- Reinforced cash handling, POS procedures, and order accuracy
- Supported store readiness and efficiency by restocking supplies and maintaining clean workstations
- Demonstrated food safety, sanitation, and beverage quality compliance
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Volunteer
9 Months- Maintained volunteer schedules, tracking availability and confirming assignments for chamber activities.
- Supported event logistics, coordinating setup, materials, and onsite flow for chamber programs.
- Prepared promotional materials, ensuring consistent messaging across outreach and community events.
- Assisted members with inquiries, providing accurate information and directing requests to appropriate staff.
- Helped execute community initiatives, adapting quickly to changing priorities and event needs.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Amplified non-profit reach by managing social media campaigns.
Booking Agent's Assistant
4 Months- Confirmed customer details, addresses, and service requirements for accurate moving estimates.
- Scheduled move bookings and coordinated calendar availability for sales and operations teams.
- Communicated daily with dispatch and crews to align job timing and service readiness.
- Updated booking records in CRM systems to maintain clean, accessible scheduling data.
- Monitored booking pipeline for accuracy, preventing conflicts and reducing scheduling errors.
- Conducted thorough research on potential clients, venues, and market trends to provide informed recommendations to agents.
Education
Bachelor of Science - Cybersecurity
- 3.5 GPA
- Elected Vice President of Women's Club Basketball
- Black Student Union Member
- Cybersecurity for Critical Urban Infrastructure Massachusetts Institute of Technology (MIT)
- Spartan Cyber Guardian Academy Member
High School Diploma
- HHSAA Scholarship Recipient
- Elected to Visual Design and Editor for Hendersonville High Newspaper in 2022-2024
- Elected Captain of Women's Basketball 2024
- Extracurricular Activities: Homecoming Court, 2024
Skills
Strong communication skills
Organizational development
Exceptional customer service
Team collaboration
Client relationship building
Retail display coordination
Skincare product knowledge
Makeup consultation techniques
Product application guidance
Timeline
Prestige Beauty Advisor
Ulta Beauty Inc.
05.2026 - 08.2026Read More
Barista Trainer
Starbucks
04.2023 - 08.2025Read More
Volunteer
Henderson County Chamber of Commerce
08.2022 - 05.2023Read More
Booking Agent's Assistant
Black's Moving and Storage Company
04.2022 - 08.2022Read More
University of North Carolina At Greensboro
Bachelor of Science from Cybersecurity
Read More
Hendersonville High School
High School Diploma
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