Maranda Elise Molina
Charlotte
Summary
Professional coordinator with substantial experience in patient intake coordination and administrative tasks. Known for enhancing patient experience and ensuring efficient registration processes. Highly reliable with focus on team collaboration and adaptable to changing needs. Proficient in managing patient records and providing exceptional customer service.
Overview
6
6
years of professional experience
Work History
Academic Coordinator
AFEA/ Robert Half
02.2022 - 07.2022
- Serve as the main point of contact for our members
- Ensuring that clients pay membership dues on time
- Reporting client agendas to other members of staff
- Maintaining client relationships through regular check-ins and follow-ups
- Using a Customer Relationship Management software (CRM) to document and capture all related member activity in a timely and accurate manner.
- Use problem solving skills to handle irregular issues and requests
- Work with clients to coordinate event space rentals within the designated timeline
- General administrative duties
Small Group Proposal Coordinator/ Reception
AmWins Group, Inc/ Robert Half
10.2021 - 01.2022
- Generate medical insurance quotes for small group companies.
- Assist brokers and sales representatives with any questions regarding health insurance and/ or EOB.
- Verify insurance benefits on secured carrier portals, such as Benefix.
- Generate census spreadsheets containing confidential information of employees from potential clients
- Upload data onto Salesforce portal and create opportunity for new group under existing broker and sales representative.
- Answer incoming calls using Masergy and Communicator.
- Transfer calls to appropriate departments and/or Team leads
Patient Intake Coordinator/ Senior Call Center Agent
Rutgers School of Dental Medicine/ Office Team
04.2019 - 03.2020
- Registers patients, enters biographic and insurance information; checks patient identification and audits that patient data is current.
- Responsible for the collection and posting of patient’s payments.
- Prepares and balances receipts daily for the bank deposits.
- Responsible for opening the front desk area each morning and securing the area at the end of the day.
- Serves as a liaison between the patients and the financial counselors
Human Resources Coordinator/ Assistant
Accredited Health Services
07.2018 - 01.2019
- Performed all new hire paperwork, background checks, and drug screenings
- Generate and manage employee tracking reports both weekly and monthly
- Review employee schedules, department phone lists, business cards, and office supply orders
- Assist HR Director with daily tasks and or functions
- Answer telephone calls, respond to any and all HR inquiries, transfer calls to appropriate departments
- Trained and assisted all employees with new programming software and policies
- Worked on 401k administration along with medical and dental enrollment benefits
Front desk representative
Moody National
09.2016 - 07.2018
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Keep records of room availability and guests' accounts, manually or using computers.
- Plan, schedule or supervise the work of other employees.
Education
psychology
Hudson County Community College
12.2016
psychology
Kean University
12.2015
High School diploma - undefined
Kearny High School
06.2014
Skills
- Bilingual
- Dependable
- Computer skills/ Data entry
- Organized
- Goal-oriented
- Excellent communication skills
- Great customer service skills
- Multitasker
- Processing and compliance
- Time management
- Adaptability and flexibility
- Leadership development
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Academic Coordinator
AFEA/ Robert Half
02.2022 - 07.2022
Small Group Proposal Coordinator/ Reception
AmWins Group, Inc/ Robert Half
10.2021 - 01.2022
Patient Intake Coordinator/ Senior Call Center Agent
Rutgers School of Dental Medicine/ Office Team
04.2019 - 03.2020
Human Resources Coordinator/ Assistant
Accredited Health Services
07.2018 - 01.2019
Front desk representative
Moody National
09.2016 - 07.2018
psychology
Kean University
High School diploma - undefined
Kearny High School
psychology
Hudson County Community College
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