Maranda Chappell
Belvidere
Summary
Motivated professional with a strong work ethic and exceptional adaptability. Proven ability to excel in fast-paced environments while mastering new skills quickly. Consistently recognized for high-quality work and effective communication. Committed to supporting team objectives and contributing to organizational success.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
911 Telecommunicator
Pasquotank-Camden Central Communications Center
Elizabeth City
08.2023 - Current
- Operated multi-line phone systems for emergency call handling, ensuring rapid response to inquiries.
- Coordinated response with law enforcement, fire, and medical personnel to ensure prompt action.
- Provided crucial information to first responders in high-pressure situations.
- Utilized computer-aided dispatch systems for effective call tracking and management.
- Assisted in training new telecommunicators on essential protocols and procedures.
- Monitored radio communications to facilitate timely responses from emergency services.
- Answered 911 calls to assess emergencies and delivered critical pre-arrival instructions.
Bookkeeper/Customer Service Representative
Albemarle Screenprinting and Embroidery
Hertford
02.2020 - 08.2023
- Generated invoices for clients and tracked payments received from customers.
- Managed and balanced accounting books to ensure accurate financial records
- Ordered goods for printing and embroidery orders, ensuring timely fulfillment of customer needs
- Communicated with customers daily through phone and email regarding upcoming orders.
- Operated commercial embroidery machine for mass production, delivering high-quality products efficiently
Accounts Receivable Clerk
Crossroads Fuel Service
Hertford
06.2019 - 06.2020
- Managed payment collections, following up on outstanding accounts to ensure timely resolution.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Coordinated collections activity, contacting customers about past due balances and resolving billing disputes.
- Reviewed incoming payments for accuracy, ensuring correct posting in general ledger system.
- Reconciled daily cash receipts with bank deposits.
- Established new customer files to streamline account management
- answered multiline phones,print service tickets
- assisted drivers with daily logs and delivery tickets
Education
High School Diploma -
Pasquotank County High School
Elizabeth City, NC06-2005
Skills
- Emergency coordination
- Crisis coordination
- Call assessment
- Dispatch system familiarity
- Multi-line phone operation
- Attention to detail
- Time management
- Problem solving
- Communication skills
- Data management
- QuickBooks experience
- Invoice processing
- Payment collections
- Bank deposits
- CAD systems
- Bank deposits
Certification
Quickbooks Certified
Timeline
911 Telecommunicator
Pasquotank-Camden Central Communications Center
08.2023 - Current
Bookkeeper/Customer Service Representative
Albemarle Screenprinting and Embroidery
02.2020 - 08.2023
Accounts Receivable Clerk
Crossroads Fuel Service
06.2019 - 06.2020
High School Diploma -
Pasquotank County High School