Manvel Gevorgyan
Charlotte
Summary
Agile and adaptable team member with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lowe's Department Supervisor
Lowes Home Improvment
08.2024 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw daily operational performance of the Hardware and Tools team.
Line Cook
Emmets Social Table
08.2023 - 08.2024
- Grilled meats and seafood to customer specifications.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Customer Service Supervisor
Harris Teeter
06.2022 - 07.2023
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
Assistant Manager
Waxhaw Boba Tea
06.2020 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
BBA - Banking And Finance
Appalachian State University
Boone, NC05-2027
Associate of Arts - Finance
Central Piedmont Community College
Charlotte, NC05-2025
High School Diploma -
Cuthbertson High School
Waxhaw, NC05-2024
Skills
- Process and procedure development
- Inventory management
- Growth planning
- POS systems operations
- Workflow optimization
- Time management
- Customer service
- Problem-solving
- Customer relations
- Leadership
Certification
-Excel Certified
-PowerPoint Certified
-Adobe Illustrator Certified
-Adobe Indesign Certified
-Adobe Photoshop Certified
Languages
Armenian
Russian
English
Timeline
Lowe's Department Supervisor
Lowes Home Improvment
08.2024 - Current
Line Cook
Emmets Social Table
08.2023 - 08.2024
Customer Service Supervisor
Harris Teeter
06.2022 - 07.2023
Assistant Manager
Waxhaw Boba Tea
06.2020 - 06.2022
BBA - Banking And Finance
Appalachian State University
Associate of Arts - Finance
Central Piedmont Community College
High School Diploma -
Cuthbertson High School
Similar Profiles
Clayton ForemanClayton Foreman
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Ubaidallah ButlerUbaidallah Butler
Unloader at Lowes Home ImprovmentUnloader at Lowes Home Improvment
Kyla LindsayKyla Lindsay
Customer Service Representative at Lowes Home ImprovmentCustomer Service Representative at Lowes Home Improvment