Maniya Jarrett
Winston-Salem
Summary
Client-focused healthcare service professional with 6+ years of experience supporting patients, clinicians, and internal teams across hospitals, labs, and outpatient settings. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Patient Care Coordinator (Internship)
Elevation Pediatric Therapy
10.2025 - 12.2025
- Coordinated patient scheduling and appointment management to optimize ABA therapy sessions.
- Communicated effectively with families to address concerns and ensure care continuity.
- Collaborated with therapists to develop individualized care plans tailored to patient needs.
- Create and manage schedules for Behavior Technicians and clinical staff across an assigned region.
- Coordinate daily scheduling changes related to cancellations, staff absences, and operational needs.
- Monitor staffing needs and proactively identify solutions to scheduling challenges.
- Maintain accurate employee availability and scheduling records.
Phlebotomist / Patient Service Technician
Labcorp
02.2025 - Current
- Addressed patient inquiries, achieving a 95% satisfaction rate for service interactions.
- Performed venipuncture on an average of 30 patients daily with a 99% first-draw success rate.
- Coordinated patient flow and collaborated with clinical teams to maintain efficient operations.
- Verified orders, prepared documentation, and ensured proper handling of sensitive materials.
- Managed administrative tasks, client interactions, and system navigation in a fast-paced environment.
- Streamlined patient intake process, reducing registration time by 15%.
Phlebotomist (Part-time)
Cone Health
04.2025 - 04.2026
- Delivered empathetic, high-quality service by answering client questions and reducing anxiety through clear communication.
- Documented procedures and client information accurately in EHR systems.
- Partnered with clinicians to streamline client interactions, reducing workflow bottlenecks during high-volume periods.
- Achieved 100% compliance with hospital policies and regulations through rigorous audits.
- Optimized workflow, cutting patient wait times by 15% within three months.
- Prioritized patient safety, implementing quality-assurance checks that reduced errors.
Patient Service Management
IDEXX Laboratories
07.2023 - 12.2024
- Responded to internal and external inquiries, providing accurate information and resolving issues across departments.
- Used computerized systems to track data, document outcomes, and recorded logs for quality assurance.
- Improved 96% accuracy through structured documentation and tracking processes.
- Coordinated with cross-functional teams to ensure timely handling of client requests and workflow challenges.
- Initiated a positive team environment through collaboration and proactive communication.
- Handled 400+ specimens daily, reducing lab error and increasing patient satisfaction.
Phlebotomist / Patient Processor
Atrium Health Wake Forest Baptist
02.2021 - 03.2023
- Managed high-volume administrative tasks including data entry, order verification, and documentation.
- Responded to clinician inquiries with accurate information on testing protocols and requirements.
- Identified and resolved documentation discrepancies to reduce processing errors by 75%.
- Handled sensitive materials safely, adhering to strict protocols.
Education
Bachelor's - Healthcare Management
Winston-Salem State University
12-2025
Skills
- CRM, EHR & LIS Systems
- Customer Advocacy & Patient Satisfaction
- De-escalation & Conflict Resolution
- Scheduling resource for employees, families, and internal teams
- Data Entry & Database Management
- Client Communication (Phone, Email, In-Person)
- Problem-Solving & Critical Thinking
- Clinical Documentation & Record-Keeping
- High-Volume Scheduling & Workflow Management
- Data Analysis
- Team Collaboration
- Quality Improvement
- Appointment scheduling
- Insurance verification
Certification
- NHA Phlebotomy
- BLS
Timeline
Patient Care Coordinator (Internship)
Elevation Pediatric Therapy
10.2025 - 12.2025
Phlebotomist (Part-time)
Cone Health
04.2025 - 04.2026
Phlebotomist / Patient Service Technician
Labcorp
02.2025 - Current
Patient Service Management
IDEXX Laboratories
07.2023 - 12.2024
Phlebotomist / Patient Processor
Atrium Health Wake Forest Baptist
02.2021 - 03.2023
Bachelor's - Healthcare Management
Winston-Salem State University