Summary
Overview
Work History
Education
Skills
Timeline
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Mandy Rappe

Concord,NC

Summary

Accomplished Senior Operations & Facilities Leader with 15+ years of experience managing large-scale budgets, multi-site operations, and cross-functional teams across diverse industries. Proven track record of driving organizational efficiency, streamlining processes, and leading multi-million dollar initiatives that deliver measurable business impact, including a 50% increase in team productivity and 100% compliance in regulatory audits. Adept at executive-level communications, strategic planning, and vendor negotiations with expertise in facilities management, fleet operations, capital planning and compliance oversight. Recognized for translating strategic goals into actionable results, fostering collaboration, and delivering sustainable growth in fast-paced, evolving environments.

Overview

23
23
years of professional experience

Work History

Senior Operations Manager

CBRE
09.2021 - Current
  • Lead cross-functional teams executing complex financial transactions across multiple business lines, ensuring accuracy, compliance and collaboration across departments.
  • Drove organizational efficiency by implementing best practices, standardizing workflows, and streamlining processes, resulting in a 50% increase in team productivity and measurable improvements in overall business performance.
  • Spearheaded multiple large-scale system transitions and new business initiatives, developing scope, project management framework and executing full transition plans that achieved zero downtime under tight deadlines.
  • Direct, executive-level communications and reporting, providing senior leadership with timely insights to guide strategic decisions.
  • Develop comprehensive resource guides and desktop procedures to empower team members with accessible tools, enhancing consistency, accuracy and knowledge transfer.
  • Ensured full regulatory compliance by implementing stringent controls and monitoring processes, resulting in 100% successful audit outcomes with top-tier ratings.
  • Developed and standardized rigorous controls that decreased errant invoice approvals by 60% over 3 years, strengthening compliance, audit readiness, and risk mitigation

Business Operations Manager

CBRE
08.2018 - 09.2021
  • Developed and oversaw a comprehensive communications strategy for an account with 1000+ employees, ensuring alignment of messaging, employee engagement, and consistent information flow across the organization.
  • Designed and implemented targeted monthly training programs to provide continuing education opportunities, strengthening workforce capabilities and improving performance outcomes.
  • Created and delivered executive-level presentations to senior leadership and stakeholders, translating complex data and initiatives into clear, actionable insights.
  • Directed the launch of new business initiatives by developing business plans, establishing project management frameworks, and leading transition efforts prior to handoff to long-term operational teams.
  • Established and managed a Health, Safety and Environmental compliance programs, ensuring full adherence to OSHA standards and fostering a culture of safety and regulatory accountability.

Facilities Coordinator

CBRE
01.2010 - 08.2018
  • Developed and managed $8M annual facilities budget for a 1M sq ft manufacturing facility, overseeing monthly forecasts and ensuring accurate financial planning, cost control and alignment with corporate objectives.
  • Coordinated nationwide repair and maintenance efforts across 500+ retail locations, ensuring continuous building uptime, minimizing disruption, and protecting revenue operations.
  • Prepared and delivered executive-level reporting for client and account leadership, providing actionable insights into facility operations, financial performance and capital planning.
  • Directed vendor and expense management activities, negotiating competitive vendor quotes, ensuring cost efficiency, and maintaining strong vendor relationships to optimize service delivery.
  • Directed vendor and expense management activities, negotiating competitive vendor quotes, ensuring cost efficiency, and maintaining strong vendor relationships to optimize service delivery.
  • Reviewed and interpreted landlord lease agreements to ensure proper assignment of financial responsibility for repairs, reducing unnecessary costs and safeguarding client interests.



Fleet Administrator

Carolina Tractor & Equipment Company
01.2003 - 01.2010
  • Directed operations for a $50M fleet of rental heavy equipment across three states, ensuring maximum asset utilization, operational efficiency, and revenue protection
  • Authored and negotiated rental contracts and long-term lease agreements, securing favorable terms and reducing costs while strengthening vendor and client relationships.
  • Oversaw mechanical repairs, preventative maintenance, and fleet inventory controls, minimizing downtime, extending equipment lift cycles, and ensuring regulator compliance.
  • Developed and managed Transportation Department, coordinating equipment deliveries across multiple regions and establishing competitive pricing with third-party haulers to optimize cost efficiency and service reliability

Education

High School Diploma -

South Rowan High
China Grove, NC

Skills

  • Strategic Planning & Execution
  • Process Improvement & Operational Efficiency
  • Budgeting, Forecasting & Cost Control
  • Cross-Functional Team Leadership
  • Vendor & Supplier Management
  • Change & Risk Management
  • KPI Development & Performance Tracking
  • Financial Expertise & Business Strategy
  • Proficient in SAP, PMWeb, Microsoft Suite, Tableau and Corrigo
  • Project Management Foundations I and II

Timeline

Senior Operations Manager

CBRE
09.2021 - Current

Business Operations Manager

CBRE
08.2018 - 09.2021

Facilities Coordinator

CBRE
01.2010 - 08.2018

Fleet Administrator

Carolina Tractor & Equipment Company
01.2003 - 01.2010

High School Diploma -

South Rowan High

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Mandy Rappe