Mandi Matthews
Charlotte
Summary
Dynamic Practice Manager with a proven track record in overseeing operations and enhancing patient care through innovative solutions. Expertise in managing multidisciplinary teams and implementing efficient practice systems that optimize workflow and elevate patient satisfaction. Strong leadership skills complemented by a robust sales background, consistently driving growth across diverse sectors, including food and beverage and healthcare. Committed to fostering a collaborative environment to achieve organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice Manager
Rogan Sports Clinic
Charlotte, NC
03.2022 - Current
- Oversaw daily operations, ensuring compliance with policies and procedures.
- Developed staff training programs to enhance team performance and patient care.
- Implemented workflow improvements, increasing operational efficiency across departments.
- Managed budgeting processes, optimizing resource allocation for practice growth.
- Coordinated patient scheduling systems, improving appointment accuracy and reducing wait times.
- Secured NC Chiropractic Assistant Level I Certification to support patient care initiatives and advance neurofeedback therapy training, contributing to clinic sales growth.
Office Manager
Friendly Dental Group
Charlotte, NC
09.2020 - 03.2022
- Enhanced workflow processes to maximize daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maintained computer and physical filing systems.
- Led daily operations, ensuring efficient workflow and adherence to compliance standards.
- Developed and implemented strategic initiatives to enhance patient satisfaction and service delivery.
General Manager
NoDa Brewing Company
Charlotte , NC
01.2017 - 08.2020
- Enhanced operational success through effective staffing, strong training, and strategic scheduling for multiple locations.
- Delivered business strategies and developed systems and procedures to successfully manage and improve operational quality and team efficiency with a crew of 20 to 25 team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Trained and coached new employees on administrative procedures, company policies, and performance standards with focus on increasing year over year revenue.
Sales Director
5Church Restaurant
Charlotte, NC
05.2012 - 08.2014
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Oversaw, organized, and negotiated all budgetary requirements, event details, and host requirements for groups ranging from 10 to 550 people.
- Created training programs and implemented execution standards to ensure consistent and flawless event flow for a variety of event types.
- Fulfilled contractual obligations including communications, vendor coordination, schedule creation, budget administration, rehearsal and day of event coordination.
- supported senior management by developing status reports on activities related to planning, scheduling, inquiry and cancellation data, and proposal development for various events.
Private Dining Coordinator
Del Frisco's Restaurant Group Inc.
Charlotte, NC
03.2010 - 04.2012
- Increased yearly private dining revenue over 50% in 2010 accumulating and managing over $500,000.
- Lead major marketing efforts to drive sales through cold calling, direct marketing, mail outs, and one on one relationship building with guests.
- Investigated and integrated enhanced service and team management strategies to boost overall business profits.
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
Education
Bachelor of Arts - Communications Mass Media, Business
University of North Carolina At Charlotte
Charlotte, NCAssociate of Arts - Business Administration, Marketing And Retail
Central Piedmont Community College
Charlotte, NCSkills
- Motivational Leadership
- Goal-focused sales approach
- Complex Problem Solving
- Schedule Coordination
- Staff Development and Training
- Report Preparation and Analysis
- Handling Customer Complaints
- Microsoft Office Suite
- Team Management and Supervision
- Adaptable and Resilient
- Practice management
Accomplishments
- Supervised team of 25 staff members.
- Increased private dining revenue by $300,000 in one year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Grew relationships with local businesses to drive sales.
Certification
Certified Chiropractic Assistant Level I- Clinical
Timeline
Practice Manager
Rogan Sports Clinic
03.2022 - Current
Office Manager
Friendly Dental Group
09.2020 - 03.2022
General Manager
NoDa Brewing Company
01.2017 - 08.2020
Sales Director
5Church Restaurant
05.2012 - 08.2014
Private Dining Coordinator
Del Frisco's Restaurant Group Inc.
03.2010 - 04.2012
Associate of Arts - Business Administration, Marketing And Retail
Central Piedmont Community College
Bachelor of Arts - Communications Mass Media, Business
University of North Carolina At Charlotte