Detail-oriented professional with strong customer service skills. Experienced in patient education and team training, driving satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Technician
Carolina Vision Center
Fayetteville, NC
11.2025 - Current
Assisted with patient intake and data entry to ensure accurate record-keeping.
Operated diagnostic equipment to support eye examinations and procedures.
Maintained inventory of optical supplies, ensuring availability for daily operations.
Educated patients on proper eyewear care and usage to enhance satisfaction.
Shift Supervisor
CVS
Fayetteville, NC
08.2021 - 10.2025
Supervised daily operations, ensuring efficient workflow and adherence to company policies.
Trained and mentored team members on customer service excellence and operational procedures.
Monitored inventory levels, coordinating restocking efforts to maintain product availability.
Implemented process improvements that enhanced team productivity and service quality.