Malori Clair Spencer
Washington
Summary
Resourceful, organized & solution-oriented, I am a strong customer service specialist with a lifetime of experience, seeking to further my career growth with a company that shares my values of integrity, moral responsibility and beneficence.
Overview
21
21
years of professional experience
Work History
Beauty Advisor
Belk Este Lauder
Burlington
10.2025 - Current
- Assisted customers in selecting beauty products based on individual needs.
- Maintained product displays to ensure an appealing shopping environment.
- Educated clients on skincare routines and proper application techniques.
- Demonstrated makeup application techniques to enhance customer experience.
- Managed inventory levels to support product availability and organization.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
Family business assistant
Swan Quarter
06.2005 - Current
- Began working as a teenager, helping my family with our small-town service station and bed & breakfast.
- Wide range of responsibilities include: customer service; handling payment transactions; taking reservations; preparing rooms for guests; grounds maintenance; troubleshooting & problem solving.
Waitress
REDEYED DINER
Charlotte
07.2025 - 09.2025
- Greet and seat guests in a friendly, professional manner.
- Take, submit and deliver accurate food and beverage orders, ensuring prompt delivery and customer satisfaction.
- Ensure guest satisfaction by addressing concerns and requests efficiently.
- Process payments and maintain accurate transaction records.
- Maintain a clean, organized dining area throughout service hours.
- Collaborate closely with kitchen and bar staff, ensuring smooth & seamless orders.
- Provided excellent customer service in a fast-paced diner environment.
- Took accurate orders and communicated with kitchen staff effectively.
- Handled cash transactions and processed payments efficiently at the register.
- Resolved customer complaints promptly to enhance overall dining experience.
Customer service & shipping sales
BELK
Kill Devil Hills
06.2023 - 06.2024
- Processed and fulfilled customer orders by picking and packing merchandise.
- Generated accurate shipping labels and managed associated documentation.
- Delivered friendly customer service and supported front-end operations.
Customer service manager & office assistant
FOOD LION
Wilmington
03.2022 - 06.2023
- Managed front-end team, scheduling, and daily operations.
- Handled cash transactions, deposits, and customer service resolutions.
- Oversaw and reconciled returns.
- Resolved customer concerns with nearly 100% success rate.
- Boosted sales through product promotion and excellent service.
BDC sales agent
TEAM CHEVROLET
Salisbury
12.2020 - 10.2021
- Operated as a key customer liaison via phone and online channels.
- Resolved billing/product issues.
- Instrumental in driving service & appointment sales.
- Maintained high customer satisfaction through thoughtful communication.
Education
Associate Degree - Dental Assisting
Martin Community College
Healthcare prerequisites -
Wake Tech Community College
NC Inspections License -
Beaufort Community College
High School Diploma -
Pungo Christian Academy
Skills
- Public Relations
- Teamwork
- Time Management
- Organization skills
- Leadership
- Critical Thinking
- Team Management
- Billing & Coding
- Customer Service Excellence
- Intrapersonal communication
- Oral & written communication
- Adaptability
- Problem Solving
- Conflict Resolution
- Open-mindedness
- Google Suite
- Microsoft Suite
- Phone system management
References
Available upon request.
Timeline
Beauty Advisor
Belk Este Lauder
10.2025 - Current
Waitress
REDEYED DINER
07.2025 - 09.2025
Customer service & shipping sales
BELK
06.2023 - 06.2024
Customer service manager & office assistant
FOOD LION
03.2022 - 06.2023
BDC sales agent
TEAM CHEVROLET
12.2020 - 10.2021
Family business assistant
06.2005 - Current
Associate Degree - Dental Assisting
Martin Community College
Healthcare prerequisites -
Wake Tech Community College
NC Inspections License -
Beaufort Community College
High School Diploma -
Pungo Christian Academy