Mallory Reynolds
Sanford
Summary
Proven leader and efficient team player, adept at delivering exceptional customer service and guest engagement, honed across roles at Ruby Tuesday and Ryan’s Steakhouse. Skilled in transactions and cash handling, I excel in fast-paced environments, significantly enhancing customer satisfaction and team productivity. My strong work ethic and ability to multitask have been pivotal in driving success.
Overview
17
17
years of professional experience
Work History
Server
Ruby Tuesday
12.2015 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- ServSafe Certified.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shift Lead
Ryan’s Steakhouse
05.2004 - 11.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Completed store opening and closing procedures and balanced tills.
Assistant Manager
Blockbuster Video
06.2008 - 09.2010
- Self-motivated, with a strong sense of personal responsibility.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate Of Applied Science -
Diploma -
05.2004
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Team Player
- Team Leadership
- Transactions and Cash Handling
Timeline
Server - Ruby Tuesday
12.2015 - 06.2021
Assistant Manager - Blockbuster Video
06.2008 - 09.2010
Shift Lead - Ryan’s Steakhouse
05.2004 - 11.2015
Gaston College - Associate Of Applied Science,
Weddington High School - Diploma,
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