Mallory Heerdt
Wilmington
Summary
Positive, compassionate, and dedicated individual with solid foundation in patient care practices and medical knowledge. Proficient in administering basic medical procedures and understanding patient needs, along with strong communication and organizational skills. Committed to making meaningful impact on patient health and well-being.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Pearson Automotive Tennis Club
08.2022 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Maintained cleanliness and organization of front desk area for optimal functionality.
- Responded promptly to inquiries, providing information on services offered and policies.
- Collaborated with team members to improve front desk procedures and service delivery.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Flower Delivery Driver
Zionsville Flower Company
06.2024 - 01.2025
- Managed inventory of flowers and supplies, optimizing stock levels for deliveries.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted quality checks on floral products before dispatching for delivery.
- Collaborated with team members to improve overall workflow and productivity within the company.
- Enhanced customer satisfaction by delivering floral arrangements accurately and on time.
Education
Bachelor of Science - Nursing
University of North Carolina At Wilmington
Wilmington, North Carolina, NC05-2027
High School Diploma -
Zionsville Community High School
Zionsville05-2023
Skills
- Vitals monitoring
- Task prioritization
- Patient assessments
- Patient monitoring
- Infection control standards
- Medication administration
- Clinical Thinking
- Certified in CPR/AED
- Direct patient care
- Privacy and confidentiality
- ADL assistance
- Medical documentation on EPIC
- Compassionate and caring
- Attention to detail
- Cultural history
- Wound care
- Patient and family advocacy
- Intake and discharge
- Diet and nutrition
- Diagnostic test evaluations
- Chronic disease management
Affiliations
American Nursing Association- Student
Timeline
Flower Delivery Driver
Zionsville Flower Company
06.2024 - 01.2025
Front Desk Receptionist
Pearson Automotive Tennis Club
08.2022 - Current
Bachelor of Science - Nursing
University of North Carolina At Wilmington
High School Diploma -
Zionsville Community High School