Maliyah C. Green
Greensboro
Summary
Motivated professional with a strong foundation in psychology and customer service. Demonstrates a consistent track record of enhancing customer satisfaction scores and streamlining administrative processes while building positive relationships with diverse stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher Assistant
Herbin-Metz Education Center
Greensboro
08.2025 - Current
- Supported students with individualized learning plans and academic needs.
- Supported teachers in preparing lessons and managing classroom activities to enhance student engagement.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Managed classroom logistics and organized documents, allowing teachers to focus on instruction.
Server · Bartender · Certified Trainer
Buffalo Wild Wings
Greensboro
05.2019 - Current
- Delivered attentive, high-quality service to 50-100 guests per shift, contributing to consistently high customer satisfaction scores.
- Managed multiple tables, large orders, and payment transactions efficiently during peak hours, ensuring seamless service during busy periods.
- Resolve customer complaints promptly and professionally, reinforcing brand loyalty and repeat business.
- Trained and mentored 12+ new employees, helping improve order accuracy and service speed by 20%.
- Lead onboarding and training for over 10 new hires, introducing service standards, safety protocols, and operational best practices.
Pharmacy Technician
Walgreens Pharmacy
Greensboro
08.2024 - 12.2024
- Counseled 20+ customers daily on proper medication usage, enhancing patient understanding and adherence.
- Educated customers on medication usage and addressed concerns, promoting safe health practices and informed decisions.
- Prepare, package, and label prescription medications with precision, ensuring full compliance with pharmacist directives and safety regulations.
- Process insurance claims and update patient records for 200+ prescriptions daily, maintaining confidentiality under HIPAA guidelines.
- Monitored and restocked inventory, ensuring availability of high-demand medications and preventing shortages.
Facility Attendant
O2 Fitness Gym & Fitness Club
High Point
02.2022 - 03.2023
- Streamlined member check-in procedures, reducing wait times during peak hours by 30 seconds per guest, enhancing member satisfaction.
- Provided membership tours that converted 25% of prospective visitors into paying members.
- Coordinated planning and execution of 5+ community fitness events, fostering increased local engagement and participation.
Education
Bachelor of Science - Bachelor of Psychology, Human and Health Sciences
North Carolina Agricultural And Technical State University
Greensboro05-2022
Skills
- Conflict Resolution
- Lesson planning
- Student assessment
- Child Safety Training
- Behavior Management Techniques
- Classroom Engagement
- Training & Development
- Scheduling & Calendar Management
- Administrative Support
- Microsoft Office
- Data management
- Time Management
- Conflict Resolution
- Problem solving
- Customer service
- CPR certification
- Behavior Management Techniques
Languages
English
Native/ Bilingual
Accomplishments
- Para of the Month
- Magna Cum Laude
Certification
- Certified Nursing Assistant - CNA
- Crisis Prevention Institute- CPI Certified
Timeline
Teacher Assistant
Herbin-Metz Education Center
08.2025 - Current
Pharmacy Technician
Walgreens Pharmacy
08.2024 - 12.2024
Facility Attendant
O2 Fitness Gym & Fitness Club
02.2022 - 03.2023
Server · Bartender · Certified Trainer
Buffalo Wild Wings
05.2019 - Current
Bachelor of Science - Bachelor of Psychology, Human and Health Sciences
North Carolina Agricultural And Technical State University