Maliq T. Daniels
Raleigh
Summary
Customer Service Specialist possessing 5 years of excellent customer service. Dedicated and results-oriented customer service professional with experience in retail industries. Proven track record of exceeding customer expectations and resolving issues efficiently. Skilled in handling inquiries, complaints, and escalations with tact and professionalism. Keen ability to execute assignments in ever-changing and highly functional work environments. Notable for attention to detail, exceptional customer service, and sound organizational skills. Effective at fostering and maintaining strong business relationships and morale with individuals at all levels. Exceptional communication (verbal & non-verbal) and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Stock Associate
Hobby Lobby
09.2024 - Current
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Sales Associate
Walmart
11.2020 - Current
- Provided courteous greetings to customers with a positive demeanor
- Efficiently and accurately attended to customer transactions at the cash register
- Offered assistance to associates and addressed customer inquiries to ensure satisfaction
- Facilitated the unloading of trucks and organized merchandise in the back room and on the sales floor
- Maintained cleanliness and safety standards while restocking products on the sales floor
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
Store Associate
CVS Pharmacy
06.2024 - 04.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Team Collaborator
McDonald's
11.2019 - 03.2021
- Provided courteous greetings to customers with a positive demeanor
- Efficiently and accurately attended to customer transactions at the cash register
- Offered assistance to associates and addressed customer inquiries to ensure satisfaction Facilitated the unloading of trucks and organized merchandise in the back room and on the sales floor
- Maintained cleanliness and safety standards while restocking products on the sales floor.
Education
Associate in Arts - Psychology
WAYNE COMMUNITY COLLEGE
Goldsboro, NC07-2026
Skills
- Excellent communication skills
- Strong interpersonal abilities
- Conflict resolution
- Detail Oriented & Critical Thinker
- Multitasking
- Time Management
- Computer efficiency
- Adaptability
- Microsoft office
- Customer service
Timeline
Stock Associate
Hobby Lobby
09.2024 - Current
Store Associate
CVS Pharmacy
06.2024 - 04.2025
Sales Associate
Walmart
11.2020 - Current
Team Collaborator
McDonald's
11.2019 - 03.2021
Associate in Arts - Psychology
WAYNE COMMUNITY COLLEGE
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