Malinda Jones
Raleigh
Summary
Customer service professional with extensive experience in providing customized support across multiple channels. Demonstrated ability to manage high call volumes while effectively addressing customer inquiries. Skilled in building strong relationships that enhance customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service representative (Remote)
AmeriHealth Caritas
07.2023 - Current
- Provide compassionate, member-centered support while navigating multiple internal systems; manage high call volumes; resolve complex concerns; and build trusted relationships in a fully remote setting.
- Processed applications and managed policy renewals efficiently.
- Conducted follow-up calls to ensure client satisfaction and address concerns.
- Educated customers on the importance of maintaining adequate insurance coverage.
Merchandise Displayer / Sales Associate
HomeGoods
01.2022 - 07.2024
- Delivered personalized product recommendations and applied visual merchandising principles to increase customer engagement and repeat business.
- Guided customers in locating merchandise and provided product information to enhance shopping experience.
- Resolved customer complaints and addressed issues promptly to maintain customer satisfaction.
- Maintained inventory accuracy by restocking shelves and removing damaged items to ensure product availability.
Retail Sales Associate
TJX Companies
Raleigh
02.2020 - 05.2022
- Supported customers in choosing clothing and accessories tailored to their personal style.
- Guided customers in selecting products, delivering personalized service to meet individual needs.
- Greeted customers and provided exceptional customer service.
- Organized merchandise displays to create an inviting shopping environment.
Floor Manager
Once Upon A Child
01.2018 - 06.2019
- Managed daily operations and coached staff to assist customers in thoughtful product selection aligned with style and lifestyle needs, enhancing overall customer satisfaction.
- Resolved customer inquiries and complaints, improving shopping experience and fostering customer loyalty.
- Collaborated with diverse coworkers to accomplish goals and effectively address issues related to products and services.
Stylist Assistant
Ashley Stewart
Washington
06.2016 - 2018
- Developed custom looks for clients based on individual style, body type, and personality, increasing client satisfaction.
- Styled diverse outfits for customers to enhance their fashion choices.
- Assisted clients in selecting clothing that fits their personal style and needs.
- Advised clients on current fashion trends and seasonal styles, guiding targeted promotions.
- Maintained merchandise displays to create inviting shopping environment, enhancing customer experience.
Education
Associate of Applied Science - Interior Design
Central Piedmont Community College
Charlotte, NC03-2026
Trade School Certificate - Business Management
Potomac Trade School
Washington, DC01-2017
High School Diploma -
Leesville High School
Raleigh, NC06-2013
Skills
- Remote Customer Service
- Customer Needs Assessment
- CRM & System Navigation
- Multichannel support
- Case management
- Creative Problem Solving
- Customer retention
- Product knowledge
- Follow-up skills
- Conflict Resolution
- Empathetic Communication
- Time Management
- Client Advocacy
- Brand Awareness
Remote Experience Highlight
- Currently working 100% remote in a high-volume, customer-facing role
- Skilled in self-management, time prioritization, and maintaining productivity in a virtual environment
- Experienced collaborating with remote teams while meeting performance and quality metrics
Timeline
Customer Service representative (Remote)
AmeriHealth Caritas
07.2023 - Current
Merchandise Displayer / Sales Associate
HomeGoods
01.2022 - 07.2024
Retail Sales Associate
TJX Companies
02.2020 - 05.2022
Floor Manager
Once Upon A Child
01.2018 - 06.2019
Stylist Assistant
Ashley Stewart
06.2016 - 2018
Associate of Applied Science - Interior Design
Central Piedmont Community College
Trade School Certificate - Business Management
Potomac Trade School
High School Diploma -
Leesville High School