Malik Watkins
Raleigh
Summary
Dedicated Route Delivery Assistant skilled in route planning and customer service. Proven ability to enhance delivery efficiency and optimize schedules to drive customer satisfaction.
Overview
4
4
years of professional experience
Work History
Route Delivery Assistant
Race Enterprises, LLC
05.2022 - Current
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Managed inventory tracking using delivery management systems for accuracy and accountability.
- Assisted in route planning to optimize delivery schedules and reduce transit times.
- Communicated with team members to resolve delivery issues promptly and effectively.
- Supported training initiatives for new hires on delivery protocols and safety procedures.
- Implemented process improvements that enhanced overall delivery workflows and reduced delays.
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.
- Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.
- Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
- Supported warehouse operations by assisting with inventory management when necessary.
- Collaborated with team members to streamline delivery processes, resulting in improved performance.
- Maintained accurate records of deliveries and pickups for efficient tracking and reporting purposes.
- Conducted regular vehicle inspections, identifying maintenance needs proactively to reduce downtime due to mechanical issues.
- Expedited urgent deliveries as needed, prioritizing tasks efficiently to meet deadlines.
- Navigated through various weather conditions safely, ensuring timely deliveries without compromising package integrity.
- Utilized GPS technology effectively for optimal route planning and navigation.
- Assisted in training new Delivery Assistants, sharing best practices for efficient operations.
- Handled cash transactions accurately, balancing accounts at the end of each shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Obtained signatures from customers upon delivery of goods.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Reported issues found with delivery truck to next shift driver and shift lead.
- Completed on-time deliveries by choosing best and most efficient routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Fostered positive working relationships with regular customers.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
High School Diploma -
Gateway To College Academy
Decatur, GANo Degree -
Wake Technical Community College
Raleigh, NCSkills
- Package handling
- Safety awareness
- Route planning
- Load handling
- GPS navigation
- Cash handling experience
- Ability to lift 50 pounds
- Teamwork and collaboration
- Customer service
- Problem-solving
- Loading and unloading
- Adaptability
Timeline
Route Delivery Assistant
Race Enterprises, LLC
05.2022 - Current
High School Diploma -
Gateway To College Academy
No Degree -
Wake Technical Community College