Malik Vaughn
Mebane,NC
Summary
Dedicated professional with 8+ years of experience in system monitoring, incident documentation, and customer service, recently certified as an IT Service Technician. Skilled in troubleshooting issues, supporting end users, and managing technical incidents with composure under pressure. Hands on exposure to enterprise level access control and monitoring tools (Lenel, Milestone). Eager to leverage transferable skills and technical training in an entry level IT Support or Help Desk role within a technology driven environment.
Overview
10
10
years of professional experience
Work History
Security Officer
NCPG
05.2021 - Current
- Monitored and operated Milestone video management system and Lenel access control software, ensuring accurate detection and escalation of issues.
- Documented incidents with precision, mirroring IT ticketing and reporting standards.
- Provided direct support to staff and visitors, building end user troubleshooting and communication skills.
- Collaborated with internal teams and external law enforcement to resolve problems effectively in high pressure environments.
Security Officer
Allied Universal Security
11.2015 - Current
- Oversaw physical security systems and conducted system checks, ensuring reliable operation of access management and monitoring tools.
- Managed access control databases, badge systems, and electronic equipment with accuracy and attention to detail.
- Delivered professional customer service, assisting staff and visitors with technical and safety related needs.
- Trained new officers on reporting systems and documentation processes, demonstrating leadership and teamwork.
Education
Certificate - IT Service Technician Certification
Wake Technical Community College
Raleigh, NC09-2024
High School Diploma -
CARY HIGH
Cary, NC07-2014
Skills
Hardware & Software Troubleshooting
Access Control & Monitoring Systems (Lenel, Milestone)
Security Software Administration
Incident Reporting & Documentation
Ticketing & Escalation Processes
Microsoft Office 365 / Windows OS
Customer Service & Communication
Critical Thinking & Problem-Solving
Adaptability & Quick Learning
Timeline
Security Officer
NCPG
05.2021 - Current
Security Officer
Allied Universal Security
11.2015 - Current
Certificate - IT Service Technician Certification
Wake Technical Community College
High School Diploma -
CARY HIGH
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