Summary
Overview
Work History
Education
Skills
Timeline
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Malik Vaughn

Mebane,NC

Summary

Dedicated professional with 8+ years of experience in system monitoring, incident documentation, and customer service, recently certified as an IT Service Technician. Skilled in troubleshooting issues, supporting end users, and managing technical incidents with composure under pressure. Hands on exposure to enterprise level access control and monitoring tools (Lenel, Milestone). Eager to leverage transferable skills and technical training in an entry level IT Support or Help Desk role within a technology driven environment.

Overview

10
10
years of professional experience

Work History

Security Officer

NCPG
05.2021 - Current
  • Monitored and operated Milestone video management system and Lenel access control software, ensuring accurate detection and escalation of issues.
  • Documented incidents with precision, mirroring IT ticketing and reporting standards.
  • Provided direct support to staff and visitors, building end user troubleshooting and communication skills.
  • Collaborated with internal teams and external law enforcement to resolve problems effectively in high pressure environments.

Security Officer

Allied Universal Security
11.2015 - Current
  • Oversaw physical security systems and conducted system checks, ensuring reliable operation of access management and monitoring tools.
  • Managed access control databases, badge systems, and electronic equipment with accuracy and attention to detail.
  • Delivered professional customer service, assisting staff and visitors with technical and safety related needs.
  • Trained new officers on reporting systems and documentation processes, demonstrating leadership and teamwork.

Education

Certificate - IT Service Technician Certification

Wake Technical Community College
Raleigh, NC
09-2024

High School Diploma -

CARY HIGH
Cary, NC
07-2014

Skills

    Hardware & Software Troubleshooting

    Access Control & Monitoring Systems (Lenel, Milestone)

    Security Software Administration

    Incident Reporting & Documentation

    Ticketing & Escalation Processes

    Microsoft Office 365 / Windows OS

    Customer Service & Communication

    Critical Thinking & Problem-Solving

    Adaptability & Quick Learning

Timeline

Security Officer

NCPG
05.2021 - Current

Security Officer

Allied Universal Security
11.2015 - Current

Certificate - IT Service Technician Certification

Wake Technical Community College

High School Diploma -

CARY HIGH

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Malik Vaughn