Malik Knight
Cary
Summary
True team player experienced in equipment service and working under extreme pressure. Brings diagnostic and mechanical skills and reputation for hard work. Trainable and eager to learn.
Overview
13
13
years of professional experience
Work History
Field Service Technician
Prince Telecommunications
08.2020 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed [Action] to identify and correct problems end to end and network-wide.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
Satellite Installation Technician
MasTec
05.2017 - 06.2020
- Gave customers accurate quotes on satellite repair and installation packages .
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Upsold new products to existing and new customers, exceeding goals by 20%.
- Set up and programmed devices and educated customers on use.
- Configured internet connections, routers and wireless access for devices.
- Fed cables through access holes, attics and floor spaces.
- Kept detailed daily progress notes, noting reasons for issues and reporting to supervisors frequently.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
Cash Transit Armed Guard
Loomis Armored US
09.2016 - 04.2017
- Prepared reports documenting investigation activities and results.
- Accompanied personnel on routine routes to deter criminal activity.
- Consistently applied transit system laws and verbally reprimanded or officially cited violators.
- Enforced traffic laws regarding transit system and reprimanded individuals violating traffic laws.
- Examined credentials of unauthorized persons attempting to enter secured areas.
- Maximized security of restricted areas by scanning incoming personnel and verifying credentials.
- Maintained vigilant presence across transit properties to quickly spot and manage issues such as access violations and unauthorized materials.
- Completed frequent patrols to verify security of access points and grounds.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Meat Department Manager
Kroger
10.2011 - 07.2016
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Conducted inventories of stock and documented losses.
- Trained new employees on handling, safety and stocking procedures.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Garner High School
Garner, NC06.2012
Skills
- Issue escalation
- Hardware and software installation
- Technical Analysis
- Feedback
- Technical Support
- Safety standards and protocols
- Installation and maintenance
- Diagnostics and troubleshooting
Timeline
Field Service Technician
Prince Telecommunications
08.2020 - Current
Satellite Installation Technician
MasTec
05.2017 - 06.2020
Cash Transit Armed Guard
Loomis Armored US
09.2016 - 04.2017
Meat Department Manager
Kroger
10.2011 - 07.2016
High School Diploma -
Garner High School
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