Malik Hicks
Greensboro
Summary
Proven leader in fitness and manufacturing sectors, adapt at exercise program design and fostering professional relationships, as demonstrated at Gold's Gym. Excelled in enhancing membership enrollments through strategic sales and innovative merchandise displays. Skilled in task prioritization and team training, ensuring operational excellence and meeting business goals.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Gold's Gym
03.2024 - Current
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Set and managed employee work schedules for coverage in assigned areas.
- Generated leads through sales promotions and word-of-mouth.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Management Trainee
CINTAS, Professional Uniform and Facility Services
01.2023 - 03.2024
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
Team Lead
Prepac Manufacturing
04.2021 - 01.2023
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Science - Kinesiology
University of North Carolina At Greensboro
Greensboro, NC08-2020
Skills
- Resource allocation
- Fitness program development
- Client progress evaluation
- Inventory control
- Employee relations
Timeline
Front Desk Manager
Gold's Gym
03.2024 - Current
Management Trainee
CINTAS, Professional Uniform and Facility Services
01.2023 - 03.2024
Team Lead
Prepac Manufacturing
04.2021 - 01.2023
Bachelor of Science - Kinesiology
University of North Carolina At Greensboro
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