Summary
Overview
Work History
Education
Skills
Timeline
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Maleeah Keo

Charlotte

Summary

A recent graduate with proven computer skills, critical thinking, technical, and communications. A strong leader and team member to moral and ethical judgement and solutions. Seeking to gain knowledge in a field that further advances my professional development.

Overview

6
6
years of professional experience

Work History

Lead

Spectrum
10.2024 - Current
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.
  • Provided professional services and support in a dynamic work environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Influencer

Spectrum
08.2024 - 09.2024
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional assistance to every agent by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Trained new hire agents on operating systems and company services.

Customer Service Representative

Spectrum
08.2023 - 10.2024
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Servitor

Aladdin Food Service
08.2021 - 04.2023
  • Resolved problems, improved operations and provided exceptional service.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Cultivated warm relationships with regular customers.

Shift Supervisor

Yakiko Hibachi Grill
12.2021 - 12.2022
  • Enforced company policies and regulations with employees.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.

Front-end Associate

Food Lion
07.2019 - 12.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.

Education

Bachelor of Science - Criminal Justice

Saint Augustine University
Raleigh, NC
05-2023

Skills

  • 5 Years of Customer Service
  • 2 Years of Computer & Technology Experience
  • Problem-solving
  • Attention to detail
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Organizational Skills

Timeline

Lead

Spectrum
10.2024 - Current

Influencer

Spectrum
08.2024 - 09.2024

Customer Service Representative

Spectrum
08.2023 - 10.2024

Shift Supervisor

Yakiko Hibachi Grill
12.2021 - 12.2022

Servitor

Aladdin Food Service
08.2021 - 04.2023

Front-end Associate

Food Lion
07.2019 - 12.2022

Bachelor of Science - Criminal Justice

Saint Augustine University

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Maleeah Keo