Maleeah Keo
Charlotte
Summary
A recent graduate with proven computer skills, critical thinking, technical, and communications. A strong leader and team member to moral and ethical judgement and solutions. Seeking to gain knowledge in a field that further advances my professional development.
Overview
6
6
years of professional experience
Work History
Lead
Spectrum
2024.10 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Influencer
Spectrum
2024.08 - 2024.09
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional assistance to every agent by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Trained new hire agents on operating systems and company services.
Customer Service Representative
Spectrum
2023.08 - 2024.10
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Servitor
Aladdin Food Service
2021.08 - 2023.04
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated warm relationships with regular customers.
Shift Supervisor
Yakiko Hibachi Grill
2021.12 - 2022.12
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
Front-end Associate
Food Lion
2019.07 - 2022.12
- Helped customers complete purchases, locate items, and join reward programs.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Education
Bachelor of Science - Criminal Justice
Saint Augustine University
Raleigh, NC2023-05
Skills
- 5 Years of Customer Service
- 2 Years of Computer & Technology Experience
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Friendly, positive attitude
- Organizational Skills
Timeline
Lead
Spectrum
2024.10 - Current
Influencer
Spectrum
2024.08 - 2024.09
Customer Service Representative
Spectrum
2023.08 - 2024.10
Shift Supervisor
Yakiko Hibachi Grill
2021.12 - 2022.12
Servitor
Aladdin Food Service
2021.08 - 2023.04
Front-end Associate
Food Lion
2019.07 - 2022.12
Bachelor of Science - Criminal Justice
Saint Augustine University