Malea Meadows
Charlotte
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Warranty Cancellation Resolution Specialist
Sonic Automotive
Charlotte
04.2025 - Current
- Resolved inquiries regarding vehicle service and warranty policies.
- Managed store concerns with empathy and effective communication skills.
- Performed quality assurance reviews on final resolutions prior to communicating them back to customers or other store controllers involved in the dispute process.
- Analyzed controller feedback to identify recurring issues and trends.
- Assisted in developing process improvements for customer service protocols.
- Facilitated follow-up communications to ensure customer satisfaction post-resolution.
- Maintained up-to-date knowledge on company products, services as well as relevant industry regulations impacting service delivery standards, requirements.
- Analyzed customer data to identify patterns of behavior or trends in order to anticipate potential problems and develop solutions.
- Collaborated with service teams to ensure timely issue resolution for clients.
Finance & Insurance Accountant
INSIGHT GLOBAL - SONIC AUTOMOTIVE
07.2023 - 12.2024
- Evaluated and revised SSC dealership schedule discrepancies to ensure accurate balance management.
- Created and reviewed journal entries to accurately reflect cancellations.
- Facilitated the reconciliation process for receivable and payable accounts.
- Coordinated daily processing of warranty cancellation checks.
- Investigated Happy Fox ticket issues faced by customers and store controllers.
- Processed monthly vendor statements for specified dealerships.
- Completed a minimum of 30-50 monthly account closures efficiently.
- Collaborated common ground between controllers, lien holders, and SSC departments.
- Recorded activity in Excel format for monthly updates on balances for aging accounts.
Staff Accountant
FORMS & SUPPLY INC.
12.2022 - 02.2023
- Utilized DDMS+ accounting ERP systems consistently.
- Created and published journal entries using GL code reference tools.
- Accurately reported monthly profits and loss statements for the period.
- Completed entries for fixed asset additions and disposals on property taxes.
- Identified errors in large datasets to enhance accuracy for accounting records and implement controls to prevent recurrence.
- Prepared monthly account reconciliations for bank accounts, credit card transactions, and bank statements.
- Maintained accurate financial records using accounting software for daily transactions.
Purchasing Card Admin Assistant
SHERPA – CHARLOTTE MECKLENBURG SCHOOLS PROCUREMENT SERVICES
04.2022 - 08.2022
- Processed vendor applications, encumbrance requests, and verified W-9 tax forms.
- Demonstrated ability to work in a fast-paced environment and in high-pressure scenarios.
- Monitored and verified purchase order contracts and budget documentation within Microsoft Office.
- Utilized Lawson database systems for efficient data handling and updates.
- Demonstrated the ability to use sound judgment and discretion regarding confidential information.
- Managed procurement card accessibility and adjusted credit limits.
- Applied security measures for cardholders and financial admin using the Truist systems.
- Maintained consistent communication with financial secretaries and vendors.
Education
Bachelor of Business Administration - Financial Analytics
NORTH CAROLINA CENTRAL UNIVERSITY
Durham, NC12.2021
Skills
- Head Volleyball Coach
- Customer Service
- Adaptability
- Active Listener
- Mentorship
- Multitasker
- Recruiting
- Reliability
- MS Office
- Strategic and Critical Thinking
- Resourceful
- Strong Communication Skills
- Interpersonal Skills
- Financial Literacy
- Open-Minded
Personal Information
Gender: Female
Timeline
Warranty Cancellation Resolution Specialist
Sonic Automotive
04.2025 - Current
Finance & Insurance Accountant
INSIGHT GLOBAL - SONIC AUTOMOTIVE
07.2023 - 12.2024
Staff Accountant
FORMS & SUPPLY INC.
12.2022 - 02.2023
Purchasing Card Admin Assistant
SHERPA – CHARLOTTE MECKLENBURG SCHOOLS PROCUREMENT SERVICES
04.2022 - 08.2022
Bachelor of Business Administration - Financial Analytics
NORTH CAROLINA CENTRAL UNIVERSITY