Malcolm Wade
Charlotte
Summary
Identity and access management (IAM) analyst with extensive experience in enterprise healthcare environments. Expertise in user provisioning, authentication systems, and Epic access management. Demonstrated success in troubleshooting access issues, documenting processes, and collaborating with technical and clinical teams to meet strict deadlines.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
IAM Analyst 1 (Contract-to-Hire)
Novant Health/Tezza Business Solutions
Charlotte
01.2023 - Current
- Managed epic access requests, establishing appropriate roles and permissions to enhance user access security.
- Provisioned and modified user access for employees and providers, streamlining role change request processes.
- Troubleshot authentication issues, including login MFA and password problems.
- Executed full user deprovisioning to remove terminated users from all systems.
- Facilitated transition from PingID to Microsoft Authenticator, promoting successful user adoption.
- Maintained accurate reports of activated and terminated users for compliance tracking.
- Enhanced IAM workflows, reducing turnaround times and improving overall user experience.
- Documented IAM processes, ensuring all documentation remained up to date.
System Hardware Support Analyst
Novant Health
Charlotte
01.2023 - Current
- Resolved hardware and software issues across multiple systems, minimizing downtime.
- Conducted troubleshooting calls with internal technical teams to accelerate issue resolution.
- Supported Citrix environments and facilitated functionality of Topaz signature pads and password management tools.
- Managed BCA triage system to streamline ticket resolution process.
- Supported BCA refresh initiatives and facilitated software reinstalls.
- Assisted with Epic hosting migration to ensure seamless transitions.
- Delivered weekly BCA reports to CSP leadership for informed decision-making.
STM Program Intern
Novant Health
Charlotte
06.2022 - 01.2023
- Supported Salesforce and Classy projects by conducting thorough testing and validating requirements.
- Assisted in data migration from Raiser’s Edge to Salesforce, maintaining data integrity.
- Tested enterprise applications from user perspective, gathering comprehensive requirements.
- Compiled integration documentation for third-party vendors, ensuring system compatibility.
- Enhanced team outcomes by completing assignments accurately and on schedule.
- Delivered a PowerPoint presentation on time management strategies to over 20 students.
IAM & Hardware Lead
South Charlotte Rheumatology
Charlotte
- Led clinic implementations from IAM and hardware perspectives
- Verified Epic access for users prior to go-live, ensuring seamless transition
- Coordinated meetings with practice managers to collect user and role information
- Collaborated with IT vendors to confirm hardware requirements for Epic
- Developed workstation mapping documentation to facilitate accurate Epic configuration
- Delivered Go-Live support to ensure optimal clinic operations on Epic platform
Education
Bachelor of Science - Computer Information Technology (Security & Assurance)
Methodist University
Fayetteville, NC01-2023
Bachelor of Science - Cybersecurity
Montreat College
Montreat, NC01-2021
Skills
- SailPoint
- PingID
- One Identity
- Microsoft Entra ID (Azure AD)
- Active Directory
- Epic Security
- ServiceNow
- Splunk
- LDAP
- Problem-solving
- MFA
- Password management
- User lifecycle management
- HIPAA
- NIST
- Citrix
- Microsoft Office (Excel, Word, PowerPoint, Access)
- User provisioning & deprovisioning
- Access reviews & Reporting
- Workflow Enhancement & Documentation
- Customer Service & Issue Resolution
- Time management
- Multitasking
- Prioritization
- Team collaboration
- Access management
- Authentication troubleshooting
Certification
- Epic Security Coordinator Certification
- SailPoint Identity Security Leader Credential
- Google Cybersecurity Professional Certificate
- AI Security Certification
- Cybersecurity in Healthcare
- Certified in Cybersecurity Specialization
- IBM – Introduction to Technical Support
- Data Courier Mover Badge
Accomplishments
2× STM of the Month – Novant Health
Technical Skills
SailPoint, PingID, One Identity, Microsoft Entra ID (Azure AD), Active Directory, Epic Security, ServiceNow, Splunk, LDAP, SAML, OAuth, OpenID Connect, SCIM, MFA, password management, user lifecycle management, HIPAA, NIST, SOX, PCI, Citrix, Microsoft Office (Excel, Word, PowerPoint, Access)
Timeline
IAM Analyst 1 (Contract-to-Hire)
Novant Health/Tezza Business Solutions
01.2023 - Current
System Hardware Support Analyst
Novant Health
01.2023 - Current
STM Program Intern
Novant Health
06.2022 - 01.2023
IAM & Hardware Lead
South Charlotte Rheumatology
Bachelor of Science - Computer Information Technology (Security & Assurance)
Methodist University
Bachelor of Science - Cybersecurity
Montreat College