Summary
Overview
Work History
Education
Skills
Websites
Certification
Security Clearance
Timeline
Generic

Malcolm K. Morris-Griffin

Zebulon

Summary

Dynamic IT Analyst with a strong background in cloud administration and AI integration. Proven ability to streamline processes and enhance team capabilities through effective technical training and mentorship.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior IT Analyst

Veradigm
03.2024 - 05.2025
  • Lead technical training and mentorship initiatives to build team capability.
  • Administered Azure Systems such as Azure AD and Intune to setup user accounts and manage various devices.
  • Authored SOPs and knowledge base articles to streamline troubleshooting and customer support.
  • Integrated AI tools like Copilot and ChatGPT to streamline IT troubleshooting and design forward-thinking support strategies.

IT Support Specialist

LGFCU/Civic Federal Credit Union
03.2023 - 10.2023
  • Delivered Tier I-III support across networking, cloud services, and endpoint devices.
  • Managed support tickets through helpdesk systems, ensuring adherence to SLAs and quality standards.
  • Utilized PowerShell scripts to streamline user and device provisioning.
  • Administered SCCM, VMware Horizon, and Office 365; contributed to procurement and asset tracking.

IT Analyst

Kymanox
06.2022 - 03.2023
  • Provided remote and on-site support across business-critical applications.
  • Performed full lifecycle management on machines and mobile endpoints including Intune-based deployments.
  • Supported hardware lifecycle operations from imaging to deployment and decommission.
  • Collaborated with vendors and internal teams to troubleshoot and resolve escalated IT issues.

IT Enterprise Operations Specialist

City of Raleigh
06.2020 - 06.2022
  • Oversaw desktop support, onboarding training, and user profile management in a large-scale municipal environment.
  • Administered user lifecycle management via Azure AD, managed group policies, and conducted workstation imaging.
  • Authored documentation and SOPs to support internal knowledge base development.
  • Independently operated in a M365 Environment and worked with vendors to address E3 and E5 license issues.

IT Specialist

FEMA / DHS
02.2017 - 11.2018
  • Deployed and configured satellite phones, mobile hotspots, routers, and VoIP systems.
  • Provided Tier I-III support for hardware, software, and connectivity issues for disaster responders under austere conditions.
  • Collaborated with federal, state, and local IT teams to ensure interoperability.
  • Hurricane Harvey Deployment

  • Supported ad-hoc and contract IT roles for NCDPS and the American Board of Pediatrics (2018-2020), focusing on help desk operations and infrastructure upgrades.

Education

IT Training -

MyComputerCareer.edu
Raleigh, NC
12.2019

Graduate Certificate - Emergency Management

UNC Charlotte
Charlotte, NC
05.2015

Bachelor of Arts - Political Science

University of North Carolina At Pembroke
Pembroke, NC
05.2013

Skills

  • Azure administration
  • Cloud services
  • AI integration
  • Endpoint management
  • Technical documentation
  • Customer support
  • IT troubleshooting
  • IT asset management
  • ITIL framework

Websites

Certification

  • MTA Security Fundamentals
  • MTA Server Fundamentals
  • MTA Networking
  • Linux Essentials
  • A+
  • Server+
  • ITIL Foundations 4
  • Nexthink Experience Associate
  • Dell Client Foundations 2021

Security Clearance

Classified

Timeline

Senior IT Analyst

Veradigm
03.2024 - 05.2025

IT Support Specialist

LGFCU/Civic Federal Credit Union
03.2023 - 10.2023

IT Analyst

Kymanox
06.2022 - 03.2023

IT Enterprise Operations Specialist

City of Raleigh
06.2020 - 06.2022

IT Specialist

FEMA / DHS
02.2017 - 11.2018

IT Training -

MyComputerCareer.edu

Graduate Certificate - Emergency Management

UNC Charlotte

Bachelor of Arts - Political Science

University of North Carolina At Pembroke

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Malcolm K. Morris-Griffin