Malakai Polk

Dallas

Summary

Business Administration student at North Carolina A&T State University (GPA 3.06) with a strong focus on digital marketing, analytics, and automation. Proficient in Microsoft Office, Canva, and Adobe Suite, demonstrating quick adaptability to new technologies. Experienced in team collaboration, KPI tracking, and workflow optimization, with a passion for creating premium digital experiences that enhance engagement and drive results. Skilled in leveraging data analysis to inform strategic business decisions and utilizing critical thinking to identify inefficiencies, fostering practical solutions that elevate operational performance across cross-functional teams.

Overview

years of professional experience

Certification

Work History

Sortation Associate

Amazon

Charlotte, NC

06.2022 - 08.2022

Managed high-volume package processing while maintaining order accuracy, supporting operational efficiency.
Collaborated with cross-functional teams to meet tight deadlines.
Used Excel tracking sheets to monitor workflow metrics.

Cart Attendant

Sam’s Club

Gastonia, NC

02.2022 - 06.2022

Improved customer flow through organized cart retrieval operations.
Reported and tracked maintenance issues to ensure a positive member experience.

Crew Member

McDonald’s

Gastonia, NC

04.2020 - 10.2021

Delivered consistent, high-quality customer service in a fast-paced environment.
Coordinated with team members to meet peak service demands.

Education

Bachelor of Science - Business Administration

North Carolina A&T State University

Greensboro, NC

05-2026

Skills

Marketing & Analytics: Familiar with Google Analytics, SEO basics, KPI Tracking basics
Design & Creative: Canva, Adobe Creative Suite (Photoshop, Illustrator basics)

Business & Technical: Microsoft Office (Word, Excel, PowerPoint, Outlook), Market Research, Data Entry & Documentation, Time Management, CRM Familiarity

Websites

linkedin.com/in/malakai-polk