Makiyah Cotten-Wilson
Greenville
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Animal Hospital Of Pitt County
12.2020 - Current
- Assist the doctors and technicians by collecting blood and any samples needed from the patient.
- Run blood, urine, or fecal tests.
- Assist clients in identifying issues with their pets
- Supporting the client and pets in all possible needs
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted senior staff with blood analyses and physical assessments.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Receptionist
Animal Hospital of Pitt County
08.2019 - Current
- Tasked to schedule appointments.
- Tasked with creating estimates, invoices, and checking out patients.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Organization of files such as medical forms.
- Confirmed appointments, communicated with clients, and updated client records.
Cashier and Manager
Hibachi Express
01.2017 - 01.2020
- Take orders and fix orders that were not made correctly.
- Food prepping and cooking when needed.
- Order supplies and food needed for the restaurant.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
Bachelors of Sciences - Marine Biology and Sustainable Aquaculture
Unity College
Associates of Sciences - undefined
Pitt Community College
01.2020
Skills
- Computer Skills
- Organization
- Customer Service
- Multitasking
- Problem Solving
- Listening
- Reception support
- Bookkeeping
- Scheduling
- Supply management
- Professional demeanor
- Office management
Accomplishments
Best employee for the quarter of 2022
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Veterinary Assistant
Animal Hospital Of Pitt County
12.2020 - Current
Receptionist
Animal Hospital of Pitt County
08.2019 - Current
Cashier and Manager
Hibachi Express
01.2017 - 01.2020
Associates of Sciences - undefined
Pitt Community College
Bachelors of Sciences - Marine Biology and Sustainable Aquaculture
Unity College