Makiya Williams

My objective is to obtain a position with a growing company that challenges my skills and abilities.

I am a highly organized and detail-oriented professional with almost 10 years' experience, providing thorough and skillful support to supervisor. I’m also dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. In addition, an independent and self-motivated professional with excellent research skills; able to grow positive relationships with clients and colleagues at all organizational levels, with the ability to plan /and execute during distressed times.

• Answered a high volume of incoming calls inquiries from clients; treated each person with respect and provided information and referrals.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Coordinated preparation and timely dissemination of reports.
• Strong analytical, problem solving and mathematical skills to be used to improve team’s performance
• Strong knowledge of Loss Mitigations products and processes.
• Strong negotiating and follow-up skills, as well as meet strict deadlines
• Knowledge of Medical Terminology
• Completion of Prior Authorizations for Medications through Insurance Company

• Creates and understands daily reports and distributes to team as well as leadership, such as: Conversion Report, Agent Scorecard, Conformance Report with the use of Microsoft Word and Excel.
• Experienced in use of Syntelate and MSP system.
• Handles inbound and outbound calls to proactively collaborate with delinquent customers, third parties and attorneys to initiate collections, retention or liquidation remedies.
• Documents all customer contact in accordance with established procedures
• Proficient in Microsoft Outlook, Microsoft, Document, PowerPoint, Excel, and Lotus Notes
• Some knowledge of of ICD-9 and ICD-10 codes