Makenzie Lewis
Trent Woods
Summary
Dynamic leader and customer service expert with a proven track record at Bear Town Market and The Bern Bar and Grill. Excelled in staff management and multitasking, significantly enhancing client satisfaction and team efficiency. Renowned for an outgoing personality and reliability, adept at fostering strong relationships and streamlining operations for peak performance.
Overview
6
6
years of professional experience
Work History
Bartender
Bear Town Market
10.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
General Manager
The Bern Bar and Grill
09.2018 - 10.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Performed cash handling activities and secured nightly bank deposits.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor Of General Studies -
Craven Community College
New Bern, NCGED -
Loganville High School
Loganville, GA2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Staff management
Timeline
Bartender
Bear Town Market
10.2021 - Current
General Manager
The Bern Bar and Grill
09.2018 - 10.2021
Bachelor Of General Studies -
Craven Community College
GED -
Loganville High School
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