Makenna Potwin
Greenville
Summary
Results-driven shift manager with a strong focus on team training and operational improvement. Skilled in conflict resolution and staff performance evaluation, contributing to a productive work environment and exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Bartender
Buccaneer Music Hall
Greenville, NC
04.2024 - Current
- Assisted in training new bartenders on beverage preparation techniques and customer interaction skills.
- Developed seasonal cocktail menus, to attract clientele and boost sales.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
AJ McMurphys
Greenville, NC
04.2024 - 08.2024
- Maintained cleanliness and organization of the bar area to ensure compliance with health standards.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender Shift Manager
Beach Tavern
Atlantic Beach, NC
02.2023 - 04.2024
- Supervised bar operations, ensuring compliance with safety and health regulations.
- Organized promotional events, increasing foot traffic and enhancing customer engagement.
- Coordinated scheduling for bartenders, optimizing coverage for busy shifts and special events.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
General Manager
Beach Tavern
Atlantic Beach, NC
04.2022 - 02.2023
- Managed staff scheduling, optimizing workforce efficiency during peak hours.
- Implemented cost-control measures, enhancing profitability through strategic resource management.
- Fostered relationships with vendors, negotiating contracts that reduced supply costs significantly.
- Led regular staff meetings, promoting open communication and addressing operational challenges promptly.
- Led team to exceed sales targets, implementing motivational incentives.
Bartender Shift Manager
Dirty Dans
Greenville, NC
12.2021 - 04.2022
- Implemented operational improvements, streamlining workflow for increased efficiency during peak hours.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender
Mac Billiards
Greenville, NC
03.2021 - 02.2022
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Boosted beverage sales by building relationships with old and new patrons.
Education
High School Diploma -
Heritage High School
Wake Forest, NCSkills
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Complex Problem-solving
- Suggestive selling
- Basic accounting
- Marketing and sales experience
Timeline
Bartender
Buccaneer Music Hall
04.2024 - Current
Bartender
AJ McMurphys
04.2024 - 08.2024
Bartender Shift Manager
Beach Tavern
02.2023 - 04.2024
General Manager
Beach Tavern
04.2022 - 02.2023
Bartender Shift Manager
Dirty Dans
12.2021 - 04.2022
Bartender
Mac Billiards
03.2021 - 02.2022
High School Diploma -
Heritage High School