Makenna Palmer
Raleigh
Summary
Dedicated professional with a strong background in client relations, customer service, and team collaboration, offering transferable skills that align well with the dental assistant role. Recognized for delivering results in dynamic, fast-paced environments and adapting seamlessly to evolving needs. Highly skilled in effective communication, attention to detail, and fostering positive client experiences, all of which are crucial in a dental practice. Committed to upholding the highest standards of professionalism, and teamwork, contributing to exceptional patient care and the efficient operation of the dental office.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Ritter and Brogden Orthodontics
04.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Collected and documented patient medical information such as blood pressure and weight.
Real Estate Agent
The Agency
09.2023 - 09.2024
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Developed new business and managed new and existing clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Real Estate Agent
EveryDoor Real Estate
04.2022 - 09.2023
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Presented purchase offers to sellers for consideration.
- Assisted clients in financial planning for purchase.
- Called 40 new leads everyday
Real Estate Assistant
Compass
04.2022 - 07.2022
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and maintained list of available properties suited to different needs and budgets
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted coworkers and staff members with special tasks on daily basis.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
Insurance Agent
New York Life Insurance Co
08.2019 - 02.2022
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Collected all premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
Executive Assistant
New York Life Insurance Co
01.2019 - 11.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Developed and updated spread sheets and databases to track, analyze and report on performance and sales data
- Answered high volume of phone calls and email inquires
- Met sales targets of $10,000/month
- Posted payments to accounts and maintained records
- Prepared forms or related documents to insurance applications to give to clients to fill out
- Reviewed and verified data, including addresses, phone numbers, names, ages and values
- Calculated adjustments, premiums and refunds
- Notified insurance agents and accounting departments of policy cancellations and changes
Sales Associate
Seattle Sun Tan
09.2019 - 09.2020
- Engages with customers to effectively build rapport and lasing relationships
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Prepared large cash deposits with zero discrepancies
- Increased sales by offering advice on purchases and promoting additional products
Barista
Starbucks
09.2018 - 04.2019
- Controlled line and crowd with quick, efficient service
- Cultivated to recall customers names and address each by name
- Maintained and operated espresso machines, blenders, commerical coffee brewers, coffee pots and other equipment
Barista
Jamba Juice
10.2016 - 06.2017
- Recommended products based on solid understanding of individual customer needs and preferences
- Cleaned counters, machines, utensils and seating areas daily
- Prioritized drink requests while managing interruptions
Education
High School Diploma -
Issaquah High School
06.2018
Skills
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Communication
Certification
- Certified Dental Assistant (CDA) - Expected May 2025
- Certified Dental Assistant II in training
- Coronal Polishing - Expected after employment through NC Dental U
Timeline
Clinical Assistant
Ritter and Brogden Orthodontics
04.2025 - Current
Real Estate Agent
The Agency
09.2023 - 09.2024
Real Estate Agent
EveryDoor Real Estate
04.2022 - 09.2023
Real Estate Assistant
Compass
04.2022 - 07.2022
Sales Associate
Seattle Sun Tan
09.2019 - 09.2020
Insurance Agent
New York Life Insurance Co
08.2019 - 02.2022
Executive Assistant
New York Life Insurance Co
01.2019 - 11.2021
Barista
Starbucks
09.2018 - 04.2019
Barista
Jamba Juice
10.2016 - 06.2017
High School Diploma -
Issaquah High School
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