Makenna Palmer
Raleigh
Summary
Dedicated professional with a strong background in client relations, customer service, and team collaboration, offering transferable skills that align well with the dental assistant role. Recognized for delivering results in dynamic, fast-paced environments and adapting seamlessly to evolving needs. Highly skilled in effective communication, attention to detail, and fostering positive client experiences, all of which are crucial in a dental practice. Committed to upholding the highest standards of professionalism, and teamwork, contributing to exceptional patient care and the efficient operation of the dental office.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Ritter and Brogden Orthodontics
04.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Collected and documented patient medical information such as blood pressure and weight.
Real Estate Agent
The Agency
09.2023 - 09.2024
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Developed new business and managed new and existing clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Real Estate Agent
EveryDoor Real Estate
04.2022 - 09.2023
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Presented purchase offers to sellers for consideration.
- Assisted clients in financial planning for purchase.
- Called 40 new leads everyday
Real Estate Assistant
Compass
04.2022 - 07.2022
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and maintained list of available properties suited to different needs and budgets
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted coworkers and staff members with special tasks on daily basis.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
Insurance Agent
New York Life Insurance Co
08.2019 - 02.2022
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Collected all premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
Executive Assistant
New York Life Insurance Co
01.2019 - 11.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Developed and updated spread sheets and databases to track, analyze and report on performance and sales data
- Answered high volume of phone calls and email inquires
- Met sales targets of $10,000/month
- Posted payments to accounts and maintained records
- Prepared forms or related documents to insurance applications to give to clients to fill out
- Reviewed and verified data, including addresses, phone numbers, names, ages and values
- Calculated adjustments, premiums and refunds
- Notified insurance agents and accounting departments of policy cancellations and changes
Sales Associate
Seattle Sun Tan
09.2019 - 09.2020
- Engages with customers to effectively build rapport and lasing relationships
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Prepared large cash deposits with zero discrepancies
- Increased sales by offering advice on purchases and promoting additional products
Barista
Starbucks
09.2018 - 04.2019
- Controlled line and crowd with quick, efficient service
- Cultivated to recall customers names and address each by name
- Maintained and operated espresso machines, blenders, commerical coffee brewers, coffee pots and other equipment
Barista
Jamba Juice
10.2016 - 06.2017
- Recommended products based on solid understanding of individual customer needs and preferences
- Cleaned counters, machines, utensils and seating areas daily
- Prioritized drink requests while managing interruptions
Education
High School Diploma -
Issaquah High School
06.2018
Skills
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Communication
Certification
- Certified Dental Assistant (CDA) - Expected May 2025
- Certified Dental Assistant II in training
- Coronal Polishing - Expected after employment through NC Dental U
Timeline
Clinical Assistant
Ritter and Brogden Orthodontics
04.2025 - Current
Real Estate Agent
The Agency
09.2023 - 09.2024
Real Estate Agent
EveryDoor Real Estate
04.2022 - 09.2023
Real Estate Assistant
Compass
04.2022 - 07.2022
Sales Associate
Seattle Sun Tan
09.2019 - 09.2020
Insurance Agent
New York Life Insurance Co
08.2019 - 02.2022
Executive Assistant
New York Life Insurance Co
01.2019 - 11.2021
Barista
Starbucks
09.2018 - 04.2019
Barista
Jamba Juice
10.2016 - 06.2017
High School Diploma -
Issaquah High School
Similar Profiles
Collin WorleyCollin Worley
Volunteer Firefighter at Brogden Rural Fire DepartmentVolunteer Firefighter at Brogden Rural Fire Department
Sahara DailySahara Daily
Architectural Lighting Design Intern at Horton Lees Brogden Lighting Design IncArchitectural Lighting Design Intern at Horton Lees Brogden Lighting Design Inc
Daniel HachmeisterDaniel Hachmeister
Shop Foreman at Robert Brogden GMCShop Foreman at Robert Brogden GMC
Sarah ClaytonSarah Clayton
Senior Summer Camp Counselor at Ymca Of South Hampton RoadsSenior Summer Camp Counselor at Ymca Of South Hampton Roads
David Paxton MerrissDavid Paxton Merriss
Mover at Jet Perfection Moving LLCMover at Jet Perfection Moving LLC