Makenna Swiney
Statesville
Summary
Client-centric professional with experience in fast-paced retail and wellness environments. Known for delivering outstanding service and fostering strong client relationships. Recognized for effective communication and adaptability, committed to enhancing client satisfaction and representing organizational values with integrity.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Spa Consultant
Carolina Tan & Wellness
Statesville, NC
03.2025 - Current
- Delivered personalized service that strengthened client relationships, resulting in increased repeat business.
- Maintained a welcoming environment and consistently received exceptional client feedback.
- Delivered personalized service that fostered long-term client relationships and repeat business.
- Maintained welcoming environment that garnered consistent exceptional client feedback.
- Earned recognition from ownership for receiving highest volume of positive client feedback among staff.
Front of House Team Member
Chick-fil-A
09.2020 - 08.2022
- Provided outstanding service in a high-volume environment while maintaining speed and accuracy.
- Resolved customer concerns to enhance guest experience and satisfaction.
- Collaborated with team to maintain cleanliness and trained new employees for seamless operations.
Education
CNA - CNA
Mitchell Community College
StatesvilleBachelor of Science - Nursing
Lenoir-Rhyne University
HickoryHigh School Diploma - undefined
Statesville High School
StatesvilleSkills
- Safety compliance
- Customer Service
- Sales Support
- Relationship Building
- Professional communication
- Team Collaboration
- Sales techniques
- Attention to Detail
- Spa compliance
- Client Consultation
- Problem Solving
- Conflict resolutionnn
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Spa Consultant
Carolina Tan & Wellness
03.2025 - Current
Front of House Team Member
Chick-fil-A
09.2020 - 08.2022
High School Diploma - undefined
Statesville High School
Bachelor of Science - Nursing
Lenoir-Rhyne University
CNA - CNA
Mitchell Community College