MAKEDA SIRA GLASGOW
CHARLOTTE
Summary
Dedicated team member with strong communication skills and extensive experience in customer service. Proven ability to enhance customer satisfaction and resolve issues efficiently. Committed to fostering positive relationships and contributing to team success.
Overview
5
5
years of professional experience
Work History
Best Impressions Catering Co.
09.2023 - Current
- Company Overview: Coordinating and managing events
- Ensuring an organized and efficient work environment
- Assisting with event preparation and logistics
- Collaborating with team members for successful event execution
- Coordinating and managing events
Barista/Greeter
Caribou Coffee
12.2021 - 06.2022
- Enrolling customers in membership programs
- Promoting and selling Caribou Coffee merchandise
- Preparing beverages and food items to order
- Providing excellent customer service and welcoming guests
Team Member
Cold Stone Creamery
03.2020 - 08.2021
- Selling ice cream and ice cream cakes to customers
- Preparing and assembling ice cream orders
- Maintaining store cleanliness and restocking toppings as needed
Education
Digital Media And Technology Communications
University of North Carolina
Charlotte, NC06-2027
High School Diploma -
Leesville Road High School
Raleigh, NC06-2023
Skills
- Team collaboration and teamwork
- Customer service and client relations
- Leadership experience
- Public speaking and presentation
- Upselling and promoting merchandise
- Organizational and time management
- Proficient in cash register and point-of-sale (POS) systems
- Financial literacy
- Marketing strategies
- Communication skills
- Digital media production
- Problem-solving
References
References available upon request.
Timeline
Best Impressions Catering Co.
09.2023 - Current
Barista/Greeter
Caribou Coffee
12.2021 - 06.2022
Team Member
Cold Stone Creamery
03.2020 - 08.2021
Digital Media And Technology Communications
University of North Carolina
High School Diploma -
Leesville Road High School
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