Makayla Young
Charlotte,Nc
Summary
I am a motivated and dependable customer service professional with strong communication skills and a proven ability to resolve customer concerns in fast paced environment. Experienced in call handling, conflict resolution, and providing positive customer experiences. Adept at multitasking, meeting performance goals, and maintaining professionalism under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Customer Satisfaction
AutoZone
06.2025 - Current
- Assisted customers in person and over the phone with with identifying automotive parts, accessories, and service needs
- Provide product knowledge, explain options, and recommended solutions to improve customer satisfaction
- Handled cash, credit, and returns while maintaining accuracy at the register
- Delivered excellent customer service by listening to concerns, resolving issues, and ensuring a positive shopping experience
- Consistently met sales and service goals in a fast paced retail environment
Security Officer
Allied Universal Security Services
06.2022 - 06.2025
- Delivered exceptional customer service while enforcing safety procedures and site policies
- Responded to incidents, resolved issues calmly, and effectively
- Assisted clients and visitors with inquiries, maintaining a professional and approachable presence
Catering Screener
SCIS Security
04.2020 - 06.2022
- Maintain established processes that support and ensure compliance with all company, airport and airline security procedures, policies and regulations
- Work in corporation with other team members
- Document inspection activities on required paperwork for statistical purposes
- Adhere to company policies, procedures, and participate in achievement of the company objectives
Customer Service Representative
Continuum Global Solutions
07.2018 - 04.2020
- Handled high-volume inbound and outbound calls to assist customers with billing , service inquiries, troubleshooting, and account updates
- Delivered exceptional customer support by actively listening, resolving concerns, and escalating issues when necessary to ensure customer satisfaction
- Met and exceeded daily performance metrics including call handling time, quality assurance, and customer satisfaction scores
- Collaborated with team members, supervisors to achieve departmental goals, maintain service standards
Sales Associate
Paradies Lagardere
10.2015 - 07.2018
- Handled high-volume customer interactions while maintaining accuracy, efficiency, and a positive attitude
- Processed transactions, returns, and exchanges while ensuring compliance with company policies and procedures
- Provided outstanding customer support by answering questions, assisting with purchases, and resolving concerns in a professional and courteous manner
- Communicated effectively with customers and team members to deliver seamless service in a fast-paced environment
Education
Certification - Medical Assisting
Southeastern Institute
Charlotte, NC02.2023
Skills
- High-volume phone and in person customer support
- Call handling and conflict resolution
- Active listening and empathy in customer interactions
- Problem solving and de-escalation techniques
- Strong verbal and written communication
- Time management and multitasking
- Basic computer proficiency (Microsoft windows, web based applications, and pos system)
Certification
- Certified Medical Administrative Assistant (CMAA)
- Certified Clinical Medical Assistant (CCMA)
- BLS Provider
Timeline
Sales Customer Satisfaction
AutoZone
06.2025 - Current
Security Officer
Allied Universal Security Services
06.2022 - 06.2025
Catering Screener
SCIS Security
04.2020 - 06.2022
Customer Service Representative
Continuum Global Solutions
07.2018 - 04.2020
Sales Associate
Paradies Lagardere
10.2015 - 07.2018
Certification - Medical Assisting
Southeastern Institute
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