Makayla Yazell
Winston-Salem,NC
Summary
Dedicated customer service professional with 9 years of experience in a variety of fields. Constant team player with a positive attitude and proven skills with building rapport and interpersonal bonds. Devoted to maintaining professional relationships to increase efficiency, profitability, and business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Hotel Indigo
04.2024 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Organized networking events to increase brand exposure and generate leads.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Connected with prospects through trade shows, cold calling and local-area networking.
Licensed Esthetician/ Small Business Owner
Haus of Wax & Beauty by Makayla
01.2024 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Sterilized equipment for patient treatments.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Educated patients on treatment options.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Handled busy schedules and stayed on top of key deadlines.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Conducted educational workshops on skincare, makeup application, and overall wellness for clients.
- Reduced no-shows through timely appointment reminders via phone calls or text messages.
- Performed consultations for patients before scheduling treatments.
- Created repeat business by developing long-term relationships with regular customers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Front Desk Supervisor
Fairfield Inn by Marriott Downtown Winston-Salem
03.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
Licensed Esthetician
Divine Encounter Wax & Wellness Bar
05.2022 - 01.2024
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Provided waxing services.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
Customer Service Supervisor
Bed Bath and Beyond
01.2020 - 05.2022
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Summer Camp Counselor
Winston-Salem State University
07.2018 - 08.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Supported children by actively listening and offering encouragement.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Implemented camp activities fostering physical, social, and emotional growth.
Front End Cashier
Chick Fil A
10.2014 - 06.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
Education
Some College (No Degree) - Criminal Justice/ Psychology
Winston-Salem State University (2017-2019)
Winston-Salem, NCEsthetics
Dermacademy
Kernersville, NC01.2022
Skills
- Strong enthusiasm
- Analytical Thinking
- Goal-oriented mindset
- Issue Resolution
- Customer engagement and support
- Proposal Development
- Customer Relationship Building
- Lead prospecting
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Task Prioritization
- Interpersonal Skills
- Event Planning
Additional Information
- Fairfield Inn’s August Employee of the Month (August 2022)
Certification
Esthetics License - June 2022
Lash Extension Certification- June 2021
Barbicide Certification- May 2021
Timeline
Sales Coordinator
Hotel Indigo
04.2024 - Current
Licensed Esthetician/ Small Business Owner
Haus of Wax & Beauty by Makayla
01.2024 - Current
Front Desk Supervisor
Fairfield Inn by Marriott Downtown Winston-Salem
03.2023 - 04.2024
Licensed Esthetician
Divine Encounter Wax & Wellness Bar
05.2022 - 01.2024
Customer Service Supervisor
Bed Bath and Beyond
01.2020 - 05.2022
Summer Camp Counselor
Winston-Salem State University
07.2018 - 08.2018
Front End Cashier
Chick Fil A
10.2014 - 06.2017
Some College (No Degree) - Criminal Justice/ Psychology
Winston-Salem State University (2017-2019)
Esthetics
Dermacademy
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