MAKAYLA WHITTED-MCEACHERN
Fayetteville,NC
Summary
Dynamic and detail-oriented professional with extensive experience at Cape Fear Valley Vascular, excelling in surgical coordination and patient scheduling. Proven ability to enhance patient satisfaction through exceptional customer service and effective team collaboration. Skilled in insurance verification and prior authorization, consistently achieving a reduction in scheduling errors. BLS certified and committed to HIPAA compliance.
Overview
10
10
years of professional experience
Work History
Patient Care Representative
Wade Family Medical Center
05.2022 - 10.2025
- Provided exceptional customer service to patients, greeting, and checking them in for scheduled appointments and checking them and scheduling follow up appointments.
- Performed general office tasks, including data entry, filing, and correspondence preparation.
- Assisted with scheduling appointments and managing patient inquires in Athena, resulting in improved patient satisfaction.
- Provided clerical support to clinical staff assisting with administrative tasks and maintaining records.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
PCR/Clinic Surgery Scheduler
Cape Fear Valley Vascular
10.2022 - Current
- Provide high high-quality customer service to greet and register clinic patients and families. Uphold strict HIPPA standards when sending notes and correspondence to patient care teams.
- Provided administrative support Coordinating with other clinics and outpatient departments to facilitate patient care.
- Schedule and coordinate surgical procedures for a high-value surgical department, managing up to 25+ surgeries a week, reducing schedule errors.
- Collaborate closely with surgeons, anesthesiologists, and nursing staff to ensure optimal scheduling and resource allocation.
- Established and maintained positive relationships with patient and their families. Assisted with incoming and outgoing referrals and multiple workques.
- Obtain prior authorizations for all surgeries and radiology studies.
- Conducted training sessions with coworkers and other clinics and their staff to further help them exceed
- Resolved any discrepancies with insurance companies regarding payment or coverage for surgeries.
CNA 1
Cape Fear Valley Medical Center
05.2015 - 11.2021
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Documented patient care services by charting in designated areas.
- Used mobility devices to transport patients.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Transported residents within the facility as needed.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided emotional support to family members during difficult times.
- Reported changes in patient conditions to registered nurse or physician.
Education
High School Diploma -
Sampson Community College
Clinton, NCSkills
- Patient scheduling
- Data entry
- Insurance verification
- Surgical coordination
- Customer service
- Referral management
- Administrative support
- Team collaboration
- Time management
- Training colleagues
- HIPAA compliance
- Follow-up care coordination
- Prior authorization
- Appointment coordination
- Updating charts
- BLS certified
- Teamwork
- Office reception
- Epic systems, Microsoft, Excel
- Heart saver first aid CPR AED (first aid CPR AED)
- Attention to detail
Education and Training
other
Timeline
PCR/Clinic Surgery Scheduler
Cape Fear Valley Vascular
10.2022 - Current
Patient Care Representative
Wade Family Medical Center
05.2022 - 10.2025
CNA 1
Cape Fear Valley Medical Center
05.2015 - 11.2021
High School Diploma -
Sampson Community College
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