Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Wakester

Monroe

Summary

Dependable and adaptable professional with experience in hotel front desk and restaurant roles. Excels in customer service and fast paced environments with strong communication and organizational skills. Proficient in multiple computer systems and dedicated to contributing to team success while delivering top quality service.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Fairfield Inn & Suites
Monroe
01.2026 - 07.2026
  • Greeted guests upon arrival, providing personalized service to enhance guest experience in a fast-paced hotel environment
  • Process guest check-ins and check-outs efficiently, including room assignments, key issuance, and payment processing
  • Managed reservations, modifications, and cancellations, ensuring accuracy in guest information and Marriott Rewards accounts
  • Address guest inquiries, requests, and complaints promptly to ensure high levels of satisfaction

B&G

Harris Teeter Distribution Center
Charlotte
05.2025 - 01.2026
  • Cleared trash and debris to maintain a safe work environment.
  • Supported facility maintenance and grounds upkeep to enhance overall site condition.
  • Followed safety procedures and company policies at all times.
  • Inspected work areas for hazards and reported maintenance issues promptly.
  • Executed routine cleaning tasks, including sweeping, mopping, and sanitizing, to uphold cleanliness standards.

Night Auditor

Candlewood Suites Hotel
Charlotte
04.2023 - 05.2025
  • Welcomed guests, facilitating smooth arrivals and departures with a focus on customer satisfaction.
  • Coordinated guest room assignments and handled bookings to ensure an organized and efficient check-in process.
  • Addressed any guest concerns or requests promptly, providing personalized service to enhance their stay.
  • Maintained a pristine lobby area, contributing to a positive first impression and a comfortable environment.

Front Desk Receptionist

La Quinta Inns & Suites
Charlotte
03.2021 - 04.2023
  • Assisted guests with arrivals and departures, ensuring a seamless check-in and check-out process.
  • Restocked breakfast items and cleaned the area after service, guaranteeing guest satisfaction and cleanliness.
  • Coordinated airport shuttle rides for guests, providing timely and reliable transportation services.
  • Managed phone and computer systems to process reservations, respond to inquiries, and complete administrative tasks.

Education

Olympic High
Charlotte, USA

Skills

  • Customer service
  • Hotel operations
  • Problem solving
  • Hospitality services
  • Team collaboration
  • Guest relations

Timeline

Front Desk Receptionist

Fairfield Inn & Suites
01.2026 - 07.2026

B&G

Harris Teeter Distribution Center
05.2025 - 01.2026

Night Auditor

Candlewood Suites Hotel
04.2023 - 05.2025

Front Desk Receptionist

La Quinta Inns & Suites
03.2021 - 04.2023

Olympic High
Makayla Wakester