Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Valladares

Winston-Salem,NC

Summary

Professional retail management specialist with solid background in merchandising and inventory control. Adept at implementing strategic initiatives that boost in-store performance and customer satisfaction. Known for fostering collaborative team environment and achieving consistent results through flexibility and reliability. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Company Operations Manager

Celestial Goddess
05.2025 - Current
  • Managed daily operations to ensure efficient workflow and resource allocation.
  • Collaborated with team members to streamline processes and improve operational efficiency.
  • Conducted regular inventory assessments to maintain optimal stock levels and reduce waste.
  • Streamlined company operations by implementing efficient processes and systems.
  • Monitored industry trends and competitor activities to inform strategic planning efforts accordingly.

Call Center Representative

Liveops
03.2025 - 07.2025
  • Managed approximately 50-75 incoming calls, emails, and messages per day from customers.
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Utilized CRM software to document calls, track customer interactions, and update account information.
  • Monitored call volume trends to optimize response times during peak hours.
  • Employed active listening skills to identify customer needs and provide appropriate solutions.

Retail Store Manager

Gap
09.2021 - 03.2025
  • 2024 stores total sales reached $1.4 million which was a 10% increase and made the store one of the top 10 best stores in the district.
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, reducing stock discrepancies through effective monitoring practices.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Retail Merchandising Manager

Gap
09.2021 - 03.2025
  • In 2024 departments I managed and merchandised had a 48% increase in revenue
  • Developed and implemented seasonal merchandising plans, aligning with brand initiatives and market trends.
  • Analyzed sales data to identify opportunities for inventory management improvements, minimizing stock discrepancies.
  • Developed detailed planograms for consistent merchandise presentation across multiple locations.
  • Analyzed sales data to identify trends and optimize product placement, driving revenue growth.
  • Fostered a positive work environment by maintaining open lines of communication with all team members and addressing concerns promptly.

Assistant Hotel Manager

Captains Quarters
05.2020 - 08.2021
  • Supervised daily hotel operations, ensuring exceptional guest experiences and adherence to service standards.
  • Developed and implemented staff training programs, enhancing team performance and guest satisfaction levels.
  • Coordinated departmental activities, streamlining communication between front desk, housekeeping, and maintenance teams.
  • Analyzed guest feedback to identify improvement areas, driving initiatives that increased overall service quality.
  • Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.

Education

Bachelor of Business - Business

Ashworth College
Norcross, GA
05-2029

High School Diploma -

RJ Reynolds High School
Winston-Salem, NC
05.2020

Skills

  • Operational efficiency
  • Staff training and development
  • Business analysis
  • Organizational development
  • Cross-functional coordination
  • Problem-solving
  • Project planning and development
  • Decision-making
  • Policies and procedures implementation
  • Maintaining compliance
  • Employee motivation
  • Work flow planning

Timeline

Company Operations Manager

Celestial Goddess
05.2025 - Current

Call Center Representative

Liveops
03.2025 - 07.2025

Retail Store Manager

Gap
09.2021 - 03.2025

Retail Merchandising Manager

Gap
09.2021 - 03.2025

Assistant Hotel Manager

Captains Quarters
05.2020 - 08.2021

Bachelor of Business - Business

Ashworth College

High School Diploma -

RJ Reynolds High School

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Makayla Valladares