Makayla Moody
New Bern
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optometric Technician
Triangle Visions Optometry-Havelock, NC
08.2024 - Current
- Performed preliminary eye examinations, including visual acuity tests and color vision screenings
- Assisted optometrist in conducting comprehensive eye exams, documenting patient history and symptoms
- Administered diagnostic tests such as tonometry, retinoscopy, and keratometry to assess ocular health
- Prepared patients for specialized procedures like contact lens fittings or visual field testing
- Maintained accurate electronic medical records of patient information, test results, and treatment plans
- Educated patients on proper eyewear care and usage, providing recommendations based on their lifestyle needs
- Managed inventory of ophthalmic supplies and ensured availability of necessary equipment for daily operations
- Cleaned and maintained ophthalmic instruments to ensure optimal performance and prevent cross-contamination
- Assisted in fitting specialty contact lenses for patients with conditions like astigmatism or keratoconus
Pharmacy Technician
Carolina East Medical Center-New Bern, NC
02.2022 - Current
- Delivers medications and supplies to various nursing units throughout the Medical Center
- Manage all aspects of pharmacy operations, monitor stock levels for medications, and communicate with pharmacists to prevent shortages
- Answered phones and provided support for all queries not requiring direct pharmacist intervention
- Communicate consistently with providers to ensure all prescriptions are correct and refills are processed in a timely manner
- Distributed medications and supplies to nursing staff as necessary
- Filled medication carts and trays as directed by the head pharmacist
- Maintained records regarding requested prescriptions and medication distribution
- Perform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws
- Trained new technicians on second shift workflow
- Collaborated closely with pharmacists to operate efficiently and effectively in a fast-paced environment to meet patient needs
Bookseller/Cashier
Books-A-Million-New Bern, NC
03.2021 - 01.2022
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Maintained work area in a clean and neat manner
- Built and maintained productive relationships with employees
Education
Associates Degree -
Pitt Community College
05-2027
Skills
- Leadership
- Flexible & Adaptable
- Organization
- Attention to detail
- Communication
- Teamwork
- Certifications
- Certified Pharmacy
- Diagnostic imaging
- Paperwork management
- Supply restocking
- Customer education
- Appointment setting
- Patient recordkeeping
- Chart preparation
- Medical history documentation
- Customer service
- Time management
- Multitasking
- Organizational skills
Certification
Pharmacy Technician Certification
Timeline
Optometric Technician
Triangle Visions Optometry-Havelock, NC
08.2024 - Current
Pharmacy Technician
Carolina East Medical Center-New Bern, NC
02.2022 - Current
Bookseller/Cashier
Books-A-Million-New Bern, NC
03.2021 - 01.2022
Associates Degree -
Pitt Community College
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